Desktop Connect: Avaya, CTI, Click-to-Dial, Screen pop, WhatsApp, Facebook

Categorize your calls and analyze progress and activity - Avaya

Screen pop & Call logging for calls received using Avaya

Ominchannel and Digital (WhatsApp, Facebook, Twitter, SMS, WebChat, Bot) & voice (Avaya)

Transfer with context

Avaya Call Recording, Verint Call Recording & Buzzeasy callback

Queue Dashboard on Avaya skills

Try our test drive

Handle WhatsApp requests in Salesforce.com Omni-channel

Overview - Embedding Avaya into your Salesforce, also adding WhatsApp, Facebook, SMS, Web Chat

Handle Facebook chats in Salesforce Omni-channel

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$24 USD per user per month Subscription based price, starting from 24USD for Concurrent Users per month paid annually based on plan, including 24x7 support & high availability. Additional channel have a supplementary cost. Implementation fees may apply.

Discounts available for nonprofits

Rating

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Latest Release

4/25/2018