TrackWise Digital Enterprise Quality Management System (EQMS) by Sparta Systems

Honeywell Dev process was difficult, problematic. Level of knowledge and understanding of the config

TrackWise Document Mgmt (DMS) is frozen, lacks ability to create or modify the workflows. What you see is what you get out of the box. No ability to edit meta data once a document is released. Even training cannot be modified. You have to actual revise a document to set it to "Training" required if it was not marked so while routing for approvals. Bundles of documents are clunky. Honeywell Tech Support is almost non-existent. Need to use their ticketing system and an automated email goes out saying they received it and it's getting assigned. Once assigned, that's when weeks of delays occur with responses, updates. It takes sometimes weeks to just schedule a meeting with them which they almost always want to do. Very difficult to connect with them. To use TrackWise, the QA dept has to learn SalesForce and become SalesForce system admins. Very little is actually the TrackWise app. This means either QA now has to rely on internal SF administrators, which hopefully your company has, or the QA people now have to learn to become SalesForce experts. It's having to build a whole new career skill, which QA people don't necessarily want. That's for config, creating/managing reports, users, almost everything except routing a document. We are now configuring other modules and we'll see how that goes. it is taking so far longer than expected.

Great eQMS Application

We have been using Trackwise Digital since 2020 and it meets all of our needs. The out-of-the-box application has all the required modules (Change Controls, Deviations, CAPA, Audits, Training, etc.) for any company. Trackwise also allows the flexibility of Trackwise allows for modifications to the workflows to allow you to tweak them for your business needs. Our Quality Unit relys on Trackwise to ensure we meet the regulatory requirements of our industry. Trackwise Digital is constantly evolving which improves our company's capabilities with the added benefit of a SaaS solution to where we get to choose when its the right time to upgrade to take advantage of these enhancements.

TWD EQMS, RISK, SQM module is OK

We have been using TrackWise Digital since 2023, and some moduls and processes are still under implementation. As our experience the system is userfriendly. However we met some oportunities to develop the system.

Great solution

This solution is deployed and continues to adapt to our needs.

TrackWise Digital Complaints Module fits the bill for our group.

As new TWD Complaints Module Users we are pleased with the movement of the system as it is now being integrated within our business model. The Project Manager, Jim S. continued to keep us on track and worked to assist the developers in meeting our company's needs. Our main developer is great to work with and very patient as we molded the OOB complaints module with our company's workflow. Our development team was a pleasure and even laughed with us on meeting tight deadlines to implement. The PM and two developers are forever team members in our current and future projects.

Highly Satisfied!

We have been using TrackWise Digital since 2017. Our experience has been great! The support staff is very knowledgeable and patient. The system allows customers to choose the level of customization to meet the needs of their organization. Our CMS (Alexa Ricci) is the best! Always available for questions and assistance and keeps us informed of important information. Overall Review: 10 of out 10 – highly recommend!

Great eQMS System

We have been using TrackWise Digital since our Company was founded in 2017. It has provided us with a one stop shop for all of our Quality Needs including complaints, change controls, quality events, audits, CAPAs, document management, and training management systems. It has been easily customizable to meet our business needs. It is also great having a dedicated Customer Success Manager to help provide us with updates and assist when issues arise.

Highly satisfied business clients!

We first implemented TrackWise Digital in 2022. With the QPA we have been able to simplify our business processes, complete the implementation faster, and achieve highly satisfied client feedback based on surveys. We have an amazing Delivery Lead from Honeywell/Sparta along with an excellent Honeywell/Sparta Integration Lead. Experienced resources from Honeywell/Sparta make for as easy as possible implementation with a high rate of success. We've had very little support issues post go-live and little to no production outages. Highly satisfied with the software product and implementation team.

An Ever Evolving Application with Great Support Network.

We have been using TrackWise Digital in our company since 2021 - although there have been difficulties the support provided by Sparta Systems (now Honeywell) has been both insightful and patient, and through collaboration we have been able to sculpt the system help our business needs. The constant desire from the teams to receive and implement feedback means that as an application it is always getting better with each new release. It does require having a TWD/Salesforce Administrator who is able to communicate with various departments as there is plenty of customisation available to get the best out of TWD and your business.

Disappointed with quality of software

Our company subscribed to this software because Trackwise had a good reputation with auditors, and we had good experiences with the Salesforce PAAS. However, our experience with our Trackwise implementation has not gone well. First, we found out that our current release did not have any capability to migrate legacy documents into the new environment, but their new release had a document import tool. So we paid more to upgrade the system, but now the document import tool is hanging up and corrupting documents. The Sparta/Honeywell support are trying to figure things out with the developers, but weeks are going by without resolution.