One of the Best Native Dialers

Fastcall is one of the best native dialers available. It is easy to use, works seamlessly, and the team is constantly adding valuable new features.

Very poor experience with Fastcall

We had a deeply disappointing experience with Fastcall during both the onboarding and cancellation process. From the start, support was minimal and unhelpful — instead of guiding us through configuration, we were made to feel like a burden. The porting process from our previous vendor was poorly handled, and once completed, our team could make calls but couldn't send texts from the same numbers — a critical issue for our operations. We reached out multiple times for assistance but received little to no meaningful support. Due to the persistent issues and lack of functionality, we made the decision to cancel. Unfortunately, offboarding was just as painful. Porting our numbers away from Fastcall was unnecessarily difficult, and even after cancellation, they continued to charge our credit card for two additional months. Overall, we would not recommend Fastcall to any organization expecting reliable support, functional communication tools, or a smooth transition experience.

We are sorry you had a poor experience. Thank you for the feedback. This will help us communicate these processes more effectively moving forward. The porting request was controlled by your team. Your admin submitted multiple port requests in stages. Fastcall managed this for you and waived the fee. FC created a Google sheet to help your admin keep track. Phone ports are controlled by the carriers. The documentation submitted was insufficient an needed to be corrected multiple times. Wrong dates, not signed. We explained that SMS may not be available immediately after a phone is ported. This is also controlled by the carriers. I am not aware of any issues with the port out. Fastcall has no role in this. The port out was controlled by your new carrier. Our application was uninstalled on May 12. We billed for May. However, Fastcall mistakenly billed for June. We refunded the payment immediately on the same day. This was our error, which we have since corrected. Yes, your admin reached out many times for assistance. We will disagree that Fastcall provided no meaningful support. Managing enterprise applications can be challenging. I recall that you had several CTI vendors before switching to Fastcall. You had issues with each of these prior companies. I hope you have a better experience with your next CTI vendor. Thank you again for letting us have the opportunity to respond.

Best CTI for Salesforce!

Fastcall is easy to set up, and keeps all data secure in Salesforce. With AI-powered call transcription, analytics, and Einstein Insights integration, it’s a must-have for sales teams. Excellent support team that customizes the product to your needs, and competitive pricing make it the top CTI choice!

Seamless Integration and Increased Productivity

Fastcall is a game-changer for businesses, boosting productivity and efficiency. It automates outbound calls with features like Dial-By-List and Click-To-Dial, saving users nearly a month of time per person. The app integrates seamlessly with Salesforce, providing real-time access to customer profiles. It is easy and intuitive to use with a user-friendly interface. Additionally, it supports SMS communication and works with various phone systems. I found it very quick to install and set up. Overall, Fastcall enhances customer satisfaction, increases company productivity and operational efficiency.

User friendly product, user friendly staff

Fastcall is more than just a good product. In the package with the really solid and easy-to-use Open CTI software, we get a range of support in the form of clear instructions, documentation, customer support, and even the CEO himself, who passionately presents the solutions in instructional and demonstration videos. The intuitive instructions allow for quick configuration, we also have two options for testing on a test drive environment or our own. Fastcall offers a package with 50 custom objects, while at the same time working great with the Salesforce standard without introducing unnecessary custom where the standard works well. A huge advantage is the possibility of easy integration of the solution with Einstein Conversation Insights and Einstein Bots. I recommend it to anyone considering introducing an alternative Open CTI to strongly consider this option.

Easy and seemless integration and very user friendly

Fastcall was one of the easiest integrations I have done, partly due to the clarity of their documentation. They make is very easy to follow and set up. Once the configuration is done it is very user friendly and had a quick learning turnaround time. It is one of the best quality dialers I have setup. This will definitely help users to be more productive.

Lightning Fast SetUp!

FastCall is super fast on being set up (something I find advantageous). In matter of a few hours I was able to call and text contacts and leads in my org, as well as receive phone calls, have push notifications and also emails so no call or message is missed. Their documentation is also really good, straightforward and organized, was able to follow guides and set everything up just with that. Support is fast too! They answered withing minutes and help me with my inquiries in matter of hours. I recommend FastCall if you want to make your user's life easier.

Fastcall Makes Calling in Salesforce Effortless and Productive!

Fastcall has been a game-changer for our team! It makes calling and texting so much easier right inside Salesforce, with click-to-dial, automatic call logging, and voicemail drop saving us tons of time. The local presence dialing helps us get more answered calls, and the call routing ensures every call goes to the right person. It’s super easy to use, blends perfectly with Salesforce, and has made our workflow so much smoother. Our team is definitely more productive, and tracking calls and performance has never been this effortless!

FastCall is an Amazing Solution!

I’m happy to share the great experience we’ve had with FastCall, especially with the amazing help from Rich and the team. FastCall is easy to use and fits perfectly into our daily work, helping us get more done and communicate better with our customers. It’s not just a tool—it’s a powerful Salesforce native solution that has made our work so much easier and more efficient. A big thank you to Rich and the team for the fantastic support. they know the product inside and out and made it so simple for us to get started. Whenever we had questions or needed help, the team were quick to respond and always made us feel like we were their top priority. We also love how flexible FastCall is. We were able to customize it to meet our exact needs, which has been a huge plus. It’s clear that FastCall cares about delivering not just a great product but also a great experience. A huge benefit is that it is fully Salesforce native. No integration and complicated systems outside of the environment, with a great knowledge base. We highly recommend FastCall to any business that needs an ICT solution. Thank you to Rich and the FastCall team. This platform, combined with the amazing support, has truly been amazing!

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