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Mitel® MiVoice Integration for Salesforce R2
Click-to-call, screen-pop and call notes for MiVoice Business & MiCC users
- Business Need
- Telephony
- Requires
- None
MiVoice Integration for Salesforce offers users communications features of Mitel’s MiVoice Business and MiContact Center, including inbound, outbound, and in-call capabilities, all fully embedded and integrated within the browser-based Salesforce window.
Highlights
Inbound & Outbound Call Features – such as presenting users with a pre-answer call alert, full contact screen pop after click-to-answer, performing a search for contacts and calling them with a mouse click (click-to-dial).
Mid-Call Features - such as call transfer, conference, call hold, and call retrieve, including the ability to log call notes
Contact Center & Activity Tracking Features - such as configured Make Busy Reason Codes, IVR collected digits, save call notes and logs as Salesforce contact Activity records, and create wrap-up actions.
Provider Details
Our globally connected world has forced businesses to rethink how they communicate. Mobile lifestyles, a flood of technology, economic pressures and an “always on” mentality have created both opportunity and challenges for organizations of all sizes. Mitel® (Nasdaq:MITL) (TSX:MNW) is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. Through a single cloud-ready software stream, Mitel's Freedom architecture provides customers in over 100 countries the flexibility and simplicity needed to support today's dynamic work environment. Our solutions fit companies across the spectrum — from single-location businesses to multinationals. We service our customers through a network of over 1,600 value-added resellers and partners.
Pricing Details
You can fully use this solution without payment.