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Noble® SmartEngage
Contact Center, Engagement, Compliance, Analytics for Sales & Service Teams
- Business Need
- Productivity
Unify Salesforce Lightning with Noble’s contact automation & gamification tools for your Sales or Service call center teams to increase speed to lead/speed of service, FCR & RPCs to close more business and improve the CX, CSAT & Agent Engagement.
Highlights
Noble SmartEngage gives inside sales & service teams integrated contact center tools for soft phone, click-to-talk, and inbound skills-based routing, so they can handle new contacts faster, close more business, and improve first-call resolution.
Noble SmartEngage integrates our award-winning Composer telephony, inbound and outbound controls with Salesforce Lightning, creating a single view for sales & service reps to execute their day to day activities.
Inside sales reps, customer service professionals, and contact center agents can work more efficiently and are more engaged, with one-click access to a range of contact management tools and rewards for achievements.
Provider Details
Noble Systems Corporation is a world leader in customer contact center technology. Every day, tens of thousands of agents around the world sit down at a workstation powered by Noble Systems. Those agents handle over ten million customer contacts each day, and every one of those calls is handled in the most efficient manner possible.
Pricing Details
You can fully use this solution without payment.