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Noble® SmartEngage

By Noble Systems Corporation

Contact Center, Engagement, Compliance, Analytics for Sales & Service Teams

Free  

Never requires payment

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Business Need
Productivity

Unify Salesforce Lightning with Noble’s contact automation & gamification tools for your Sales or Service call center teams to increase speed to lead/speed of service, FCR & RPCs to close more business and improve the CX, CSAT & Agent Engagement.

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Noble Contact Center Solution

App Details

Version
Noble Systems Telephony/1.9 Release 1.9.0
Listed On
01/15/2014
Latest Release
03/04/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.9.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/10/2020

Additional Details

Inside Sales & Customer Service teams that use SFA/CRM with outbound and inbound contact automation are able to take advantage of the benefits that integrated technologies can bring, allowing them to respond quickly to new opportunities or requests. Noble SmartEngage gives call centers the ability to handle customer contacts with ease, integrating our award-winning telephony, inbound, soft phone, & outbound controls into the Salesforce.com workspace to create a unified desktop for executing their daily tasks. Built-in Gamification helps build team engagement by recognizing agents who reach their goals. With Noble, inside sales & customer service reps have the power of 1-click access to a range of contact management tools to: • Click-to-Dial a number, Schedule a callback, Transfer a call, etc. • Eliminate switching between programs, manual look-ups, and making customers wait while reps try to find info • Increase customer satisfaction and improve productivity • Additional benefits: Regulatory Compliance, Campaign Management, Recording, Broadcast Voicemail Messages, Skills-based Routing, Quality Control, Performance Reports, Gamification, Analytics & more

Need help?

Noble Systems Corporation

Atlanta, GA, USA

24x7 Support, Standard and Premium Support Plans are available.

Support Phone1.888.966.2539
Other ResourcesEmailTerms & Conditions