SurveyMonkey Enterprise for CX: Surveys for Salesforce

Very Expensive

GetFeedback integrates with Salesforce and their customer service is decent. What makes it unattractive is the price. We used it for one year to send automated surveys and their renewal price was more than $5,000 for less than 200 survey responses. Invest a few minutes to look elsewhere. There are plenty of good survey solutions that work well with Salesforce.

Higher-end survey tool, but is worth it.

Getfeedback is definitely a bit more expensive than some of the other survey tools I've used in years past, but the platform has been worth it. It's very easy to use and can definitely create some really nice looking surveys. Getfeedback's integration into our Salesforce is significantly better than any other survey tool I've tried as well. The implementation support and overall customer service I've received is why I'm leaving this review though. It's been great! Never had any issues not getting resolved and they were always willing to help when I asked. As always you get what you pay for and that rings very true here.

Exceptional Customer Service

The team at GetFeedback really knows their stuff, not only have they gone above and beyond to ensure that we understand the system's full capabilities but they have been working closely with my team as well as various stakeholders involved in the project to help support with the setup and integration. Our client is a global organisation with a number of structural blocks and legal barriers that need to be reviewed and adhered to before we are able to use new 3rd Party products. The team at GetFeedback, particularly Augustine Bille, has been instrumental in taking us this far down the line. Augustine has helped us do everything from build-out presentations to demonstrate the software's capabilities, to connecting us with the right team members with the necessary knowledge to appease our legal and compliance questions. I have been completely impressed not just by the product but by the willingness of the team to get stuck in and really help drive things forward. Overall, working with GetFeedback has been a wonderful experience thanks primarily to the efforts of Augustine and the other team members he’s brought in to support us.

Unrealistic and hidden pricing

It does look nice, but the cost is ridiculous for a small organization. Also, their pricing for a salesforce integration is not available on their website; you have to book a demo with a salesperson. After setting up a meeting (which in my case was also rescheduled), the salesperson started to ask questions, when my only question is "how much does it cost ?". The answer is : way too expensive for a small organization. Complete loss of time. It would have taken 10 seconds to realize if their price was displayed.

GetFeedback Team Supported us through COVID-19

Our company was impressed with the flexible and caring nature of GetFeedback's sales and support team. We had to work for a few months to get everything in order for a new survey system and GetFeedback walked with us every step of the way. Their team was patient and supportive wehile we figured out the impacts of COVID-19 on our business. GetFeedback's integration with Salesforce and Pardot can't be beat and is worth the investment. We loved having a demo environment where we could test the integration and make sure it met all of our requirements. Overall, working with GetFeedback has been a wonderful experience.

Customer and Sales support is excellent -- Thank you Eric Rivas!

When my colleague and I began looking for a new survey tool that would better meet our company's needs (ie. integrate properly with Salesforce and Pardot), Senior Account Executive, Eric Rivas at GetFeedback really knocked our socks off! Not only was he patient and empathetic with the long sales process, but he was also incredibly genuine and seemed to honestly have our needs at heart. The other enterprise survey tools really didn't stand a chance so long as Eric was at hand. We are super excited to be working with him and excited to have such a powerful tool at our disposal. Let's see where we can take this thing!

Very good but exceptionally expensive

It's super clean and neat and very easy point and click use. Did the trial and full demo and I was very impressed but for the pricing is completely unrealistic for small organisations like ours and obviously much more aimed at larger businesses. Also no not for profit pricing reduction.

Doesn't care about customers

My small business has been a Getfeedback customer for the past four years, before they got acquired by SurveyMonkey. We use it to capture new membership signup information, and update our corresponding Salesforce Account records. It worked so well, that I built this part of my business around this tool. So why 1 star? I never expected our rate to stay $25 per month forever. But now I've been informed that unless we pay the new Enterprise level price, (which starts in the neighborhood of $4000), for 1 user, with 1 Salesforce integrated form, they will be canceling our service. I've invested a good amount of time developing our funnel for Getfeedback, and have encouraged several friends to give it try, who subsequently signed up. So yeah, I'm bitter that rather than let me keep the integration I've invested in, they would rather price me out altogether.

La mejor herramienta de encuestas para SF

Usamos Getfeedback desde hace más de 2 años, nos permite crear encuestas de manera muy fácil y rápida. Hay un montón de características como ruta personalizada para cada pregunta, multilenguaje y lo mejor: ¡Integración con Salesforce y Pardot! La integración de Salesforce de GetFeedback es realmente fácil de usar y totalmente personalizable. Puede configurarse y personalizar, prácticamente todo.

Excellent Survey tool

I'm really impressed about Getfeedback! Excellent tool, easy to create and integrate with Salesforce.