Spanning Backup for Salesforce

Super Happy with Spanning

This was super simple to use and I never have to worry about data being backed up now. The Spanning Team was very helpful and got me up and running quickly.

Better when it was part of DellEMC

Switched to another backup solution recently because of lack of innovation and roadmap for things like GDPR management or API integrations. Pretty limited capabilities compared to competitors who continued to add features over the last several years - and for the same cost. Sales calls became annoying and unprofessional at the end - focused on making additional sales for their Kaseya O365 backup solution when we said we were only interested in Salesforce backup.

Outstanding customer service and reliable system

Support and AM have been very supportive and allowed trial period extension to allow for various testing scenarios. Easy to use/configure and reliable system.

Simple peace of mind

The Spanning account team took the time to how to use Spanning effectively. I have installed it on multiple client sites and had no issues on any of them. It's great for doing a scheduled nightly backup, it can restore data and metadata, compare against current and retrieve updated or deleted records from the backup. Sandbox seeding was a nice bonus too and saves installing a separate app. It is easy enough to use that I can leave it with the power users/admins I train up prior to departure. It's great value for money, especially so for nonprofits. Highly recommend.

I was a fan but no longer - can I give 0 stars?

So, years later and I still can't get folks to respond. New Company now with significant increase in Users and I'm left hanging. Recommend try another App provider in the hope they will respond. What a difference 6 months makes! The App is fine but now I can't get any sense from them at all. We just split our business and trying to get Spanning running in a second Org seems totally beyond them. Just the worst experience I've had in quite a while. 6 Months ago the lines of communication were open but now they seem closed. Right now, if you are expecting support or help or a response, think again.

Worked fine then Spanning turned off our service with no notice, even though we renewed

We realized that we were not getting the daily Spanning emails notifying us that our Salesforce backup was run. i called Spanning Support and was bounced around and finally informed that they forgot to change the date when we renewed and our Spanning Backup was turned off. They stated that they turned it back on, but two weeks later we still have no Spanning Backup. I submitted a ticket to Spanning Support and was notified that my ticket was closed and that they notified a customer success team member. The person listed never contacted me. I replied to the support ticket which included the customer success team member and I am awaiting a response. And we have no backup of our Salesforce data. when it was working Spanning Backup is a good program with relatively intuitive controls. If they get us turned back on we will continue to use it if no other large issues like this one arises, hence the two stars instead of only one.

Excellent app, an essential addition for any Salesforce site and reasonably priced

I've started to use this for all my clients. It is far far superior to the native SF backup. It's always up-to-date (or at most a day old, depending how you configure it). Daily, you can see simple statistics on how data has changed. Installation is simple, the instructions are very clear. And I assume that restore lives up the quality of the backup, though we haven't tried it.

Easy to set up

I'd recommend Spanning because it's easy to set up, easy to use, and provides a lot of peace of mine. I get daily email status updates about the status of the most important objects. There was one day where I showed wayyy more records updated than normal, and I was able to easily figure out what changes had been made. This is also much better than the weekly exports we had been doing. We'd been saving those to a server, then having to go back and keep only once a month so we didn't use too much storage. Spanning has also saved us time as we no longer need to do that, and money as we won't have to keep paying for additional storage space elsewhere.

Much more better than a simple backup Apps!

I was looking for a simple automatic daily solution backup of data and metadata ... done! ''Rules-based alerts'' (notify me when the number of deleted Lead records increases by ...) help me to monitor Salesforce without extra effort ... done! '' Compare metadata'' with a previous backup set help me in to troubleshoot complexe incident ... done! I use Spanning Backup for more than 5 years ... done!

Great Backup Option

When getting ready to start on a larger Salesforce integration, I knew I needed a backup solution before any of our data was mass-edited, and I needed it to include easy restores including metadata. After a lot of research and some chats with consultants, Spanning was the obvious solution for our smaller organization. I've loved it so far, and would recommend to any small to mid-sized SF user.