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Medallia Sales & Service Experience for Salesforce

By Medallia, Inc.

Embed the voice of the customer in your CRM

Starting at $10,000   USD/company/year

Discounts available for nonprofits

Industries
Healthcare & Life Sciences
Financial Services
Business Need
Surveys
Requires
Sales Cloud
Service Cloud
Financial Services Cloud
Health Cloud
Compatible With
Government Cloud

Medallia helps the world’s best-loved brands deliver great customer experiences. Connect Salesforce to the Medallia Experience Cloud and deliver insights to your Sales and Service teams that show them where to focus for improving account relationships.

  • 60 seconds with Medallia

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Financial Services Cloud
Health Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Government Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
This app requires Medallia & Salesforce implementations in place.

App Details

Version
Medallia/May 2025 3.6.0
Listed On
07/16/2014
Latest Release
05/19/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
FedRAMP Offering
This company indicates that they're a FedRAMP offering. This status doesn't mean that the solution is included in Salesforce's FedRAMP authorization. You're responsible for evaluating the solution's security. To learn more, visit the FedRAMP Marketplace.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Person Accounts
FedRAMP Offering
Community Builder
Managed Package
Lightning App Builder
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 12
Custom Tabs: 6
Custom Apps: 0
Lightning Components
Global: 14
App Builder: 3
Community Builder: 3
Languages
English
French
German
Italian
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
3.5.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
01/08/2025

Additional Details

The Medallia Experience Cloud is a customer experience (CX) management platform, which brings together the most comprehensive set of capabilities for collecting voice-of-customer feedback, analyzing the results and bringing insights to employees for customer-centric action. With the Medallia Experience Cloud Integration application, this outside-in view of the customer can be unified with Salesforce data to ensure that employees are aligned with customers, drive higher customer loyalty, and improve business outcomes.

Need help?

Medallia, Inc.

San Francisco

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