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Universal Timeline
Interactive universal timeline component and satisfaction aggregator
- Business Need
- Productivity
- Requires
- Sales Cloud
Interactive scrolling/zooming timeline to track and visualize an item's related records. Also supports aggregation of event dispositions to calculate the satisfaction, mood or "health" of a given record, with configurable weightings and half-life.
Highlights
Metadata-driven definition of timelines and timeline events for standard and custom objects
Use inline in page layouts, or as custom Service/Sales Cloud Console panel component
Calculate overall satisfaction, mood or health of a given record from custom event disposition fields
Provider Details
Salesforce Labs
San Francisco, CA, USA
Founded
1999
Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.
Pricing Details
Free
You can fully use this solution without payment.