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link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more
CTI - Telephony - Call Center - On Premise - Cloud - Reporting - Analytics
- Business Need
- Telephony
- Requires
- Service Cloud
The link|that Cube is a CTI middleware which integrates all communication channels into your Sales & Service Cloud. It consists of flexible interfaces for all PBX/ ACD systems and can be used with the SF Classic, Console and Lightning Experience.
Highlights
Features: customer identification | screen popup | AI transcripts | live keyword spotting | click-to-call | screen & call transfer | ticket/note transfer | conference/ consultation calls | presence sync | work modes | IVR | routing | reporting | AI KPIs
Connects: Salesforce cloud solutions | SAP CRM, C4C | Microsoft Dynamics 365 | Microsoft Skype for Business | Avaya | Alcatel-Lucent | Cisco | Unify/Siemens/Atos | Sinch | cloud telephony systems | VoIP | analogue phone systems | ticketing | WFM systems
Supports: TAPI | JTAPI | ANI | DNIS| CSTA | REST | WEB SERVICES | SOAP | WCF | XML | RDF | RSS | server-to-server | client-to-server | on premise | public/ private cloud | Citrix | can be virtualized
Provider Details
The core areas of IT service provider YouCon are the development of individual software, voiceover IP technology and customer services. The YouCon team has been working on behalf of leading customers since 2006. At YouCon, innovation is a high priority. This is proven by the firm's numerous awards such as the Constantinus Award and nominations for the Austrian National Innovation Award. The firm's latest development is the link|that Cube, a software for voice and data integration. The link|that Cube connects existing telephone systems with CRM/ ERP applications and is already being successfully used by YouCon customers. At its locations in Vienna, Munich and Kosice, the YouCon team supports customers such as Osram, Bosch Siemens Home Appliances, ATB Financial, TetraPak, Coca-Cola Hellenic, Austrian Social Security, and many more. For further information, please visit us at www.linkthat.eu.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Default Plan
€19 EUR/user/month
Free trial available for 30 days