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link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more
CTI - Telephony - Call Center - On Premise - Cloud - Reporting - Analytics
- Business Need
- Telephony
- Requires
- Service Cloud
The link|that Cube is a CTI middleware which integrates all communication channels into your Sales & Service Cloud. It consists of flexible interfaces for all PBX/ ACD systems and can be used with the SF Classic, Console and Lightning Experience.
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Perfect tool for CTI integration
We are working with YouCon for more than 2.5 years now. Everything went well, from the consultation to the introductory workshop, the technical implementation and go-live. Necessary adaptations to our processes were competent and quickly implemented. Also the support is great, very fast response times and very competent. We can recommend the link|that CUBE without limitation to any company looking for a reliable CTI solution.
Great CTI tool for the integration of Cisco Contact Centers
I highly recommend this app to build a reliable CTI connection between Cisco and Salesforce. We have various customers who are happy with this integration independent of CUCM, UCCX or UCCE. It is easy to setup on different ORGs or instances and saved us and our customers a lot of time and material. Two thumps up. Keep it up!
Salesforce Appexchange
Using this app makes work much faster and easier for agents and customers. It shortens their waiting time and improves the service level. There is no need for the agent to switch between different screens and GUI’s anymore. The complete customer history can be found in one central system with all numbers, contracts and IDs. It seamlessly integrates different communication channels also. Good approach.