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link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more

By YouCon GmbH

CTI - Telephony - Call Center - On Premise - Cloud - Reporting - Analytics

Starting at €19   EUR/user/month

Discounts available for nonprofits

Business Need
Telephony
Requires
Service Cloud

The link|that Cube is a CTI middleware which integrates all communication channels into your Sales & Service Cloud. It consists of flexible interfaces for all PBX/ ACD systems and can be used with the SF Classic, Console and Lightning Experience.

  • Live Keyword Spotting in Salesforce: link|that CUBE with AI Live Transcription

  • Telephony integrated: Customer Identification, Status Sync, Case Transfer, Conference, Click-to-Call

  • Fully integrated: Salesforce (Lightning Experience) and Skype 4 Business

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Additional Requirements
Browsers -Chrome (latest) -Firefox (latest) -Safari (latest) -MS Edge (latest) For Microsoft Skype for Business integration a Cube Skype Client is needed for each agent (installer will be provided by link|that)

App Details

Version
LinkThat Cube/Summer 2023 2.8.0
Listed On
10/10/2014
Latest Release
05/23/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English
French
German
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.8.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/30/2023

Additional Details

The link|that Cube was designed to make customer relations on all channels of your PBX and Call Center solution more efficient. Providing crucial information at the correct moment to your employees will speed up your sales and service processes immediately. Particular - but not exclusive - global companies with large-scaled customer sales/ service units and heterogenous system architectures benefit from it. The link|that Cube reduces costs, minimizes TCO, improves productivity, allows a 360° client view and results in the end in a much better customer journey.

Need help?

YouCon GmbH

Schmalzhofgasse 26, 1060 Vienna

Support Phone+49-89-41617-555-0
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