Formstack - Native form builder & data collection for Salesforce

Customer Support is Nonexistent

I am so disappointed in the lack of support there is for this product. You can never get anyone on the phone. You have to submit a ticket (you don't get any kind of confirmation or copy of your submission btw). You wait and get an email that typically consists of a reference to instructions on their website. 90% of the time you can't follow the instructions because salesforce has updated, there's a new instance or just intricacies of your particular instance. You email back and forth with hours in between and they basically don't care if your issue is resolved or not. We have gone about 1.5 years without being able to use email confirmations for our forms, email alerts, custom email alerts. We've escalated it to someone in their company just to have all to do's go out the window. I honestly don't understand all the good reviews. Tell me your secrets! How on earth do you get a human being on the phone?

Fantastic product and partner support program

This product company is probably one the better companies I have seen executing on product best practices: having a solid product, solid support, enhancing features based on input from the comunity. I have implemented this tool for over eight years across several orgs as a Salesforce consultant. It's a good product for several form use cases for my clients. I appreciate that Formstack prioritizes customer success way by of prioritizing partner success. They are quick to get back to us, typically get back to us with the right answer at one go and include our input when designing new features.

Excellent Support

Had an issue with a form sorting repeatable records. Was able to schedule time with Formstack Professional Services support. The developer reviewed the JavaScript sorting and resolve the issue within an hour. Thank you so much for your assistance!

Our Go-to forms app!

This app is simple to use, with robust functionality that works seamlessly. As Salesforce Implementation partners, Forms are a core functionality for many projects - and the ability to quickly configure good-looking and good-data-enforcing forms at an affordable price point for our customers is a consistent win.

Dynamic Pre-Fill is a must-have for unauthenticated use cases

The Dynamic Pre-Fill feature is what makes this tool super valuable for use cases where you want to set external/unauthenticated form fillers up for success. For situations where Experience Cloud sites don't make sense, but you still want to allow end-users to (securely) interact with platform data, Forms for Salesforce is a great go-to.

What else can I say! This team rocks!

We have had the pleasure of partnering with Formstack for a few years now, and I have to give them excellent marks across the board. The team has been nothing short of collaborative, kind, and speedy. Together we have been able to satisfy some of our clients biggest cases and we are greatly thankful for their partnership and support teams!

Intuitive, Easy-to-use, Scalable across all industries, Superb customer support!

As a Salesforce Implementation Partner, I've had the pleasure of collaborating with various form tool vendors to streamline our clients' processes. Among these, FormStack stands out as an excellent solution that seamlessly integrates with Salesforce while offering unmatched ease of use and robust functionality. The installation process is straightforward, requiring minimal technical expertise. With clear, step-by-step instructions, even users with limited Salesforce administration experience can set up the integration within minutes. This simplicity significantly reduces deployment time, ensuring organizations can swiftly leverage the benefits of FormStack without lengthy implementation periods. Whether it's lead generation, customer feedback, or event registration, FormStack caters to a myriad of use cases within the Salesforce ecosystem. The flexibility of the platform allows organizations to tailor forms to their specific needs, whether they operate in sales, marketing, or customer service. FormStack's features accommodate even the most complex form requirements, ensuring scalability as businesses evolve. FormStack's commitment to customer success is evident through its exceptional support services. The dedicated support team is readily available to assist with any inquiries or challenges, ensuring a smooth user experience. Moreover, FormStack continually enhances its platform with new features and updates, aligning with Salesforce's evolving ecosystem and industry best practices. With its seamless integration, user-friendly interface, and comprehensive functionality, FormStack empowers organizations to streamline their processes and maximize the value of their Salesforce investment. I recommend FormStack to any organization seeking a reliable and versatile form solution within the Salesforce environment.

Amazing no-code Salesforce native solution for forms!

If you are in search of a quick and straightforward solution for creating and deploying forms, then you should consider using this app. It is a Salesforce native tool, which means that you can start using it without the need for integrating your forms into Salesforce or relying on custom code. With its drag-and-drop feature, you can customize your forms directly from the Salesforce application. Moreover, if you want to add custom JavaScript and CSS, Formstack provides a designated place for that. Additionally, Formstack has excellent customer support, which is more client-focused than many other form tools available in the market.

Great tool and the best team ever!

Formstack offers an incredibly sophisticated form building tool with tons of flexibility. They also have the greatest partner team ever. If you're a Salesforce partner, looking for a form building tool, I can guarantee there's no better partner than Formstack.

Great Tool & Fantastic Team

I've been working with the Formstack team as an implementation partner for years and their native form builder and data collection tool for Salesforce has been a frequent part of my Salesforce builds across a wide variety of use cases. Throughout my experience, Formstack's suite of products has consistently delivered exceptional performance, and their partner & support teams have always been a pleasure to work with, providing excellent support and collaboration. The combination of a user-friendly interface & configuration as well as reliable functionality makes Formstack a valuable asset for anyone working within the Salesforce ecosystem.