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OSF UnifyCOMMERCE | Integrate Commerce, Sales, Service and Community Clouds OOTB

Achieve Connected Commerce through Salesforce Multi-Cloud Integrations

Overview

OSF UnifyCOMMERCE integrates Commerce Cloud with Sales/Service & Community Clouds, providing SINGLE VIEW of the consumer, Customer Segmentation, SINGLE SIGN-ON to Community, Order on behalf & Case Management for Commerce Use Cases from Service Cloud.

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See How OSF UnifyCOMMERCE | Integrate Commerce, Sales, Service and Community Clouds OOTB Works

  • SINGLE VIEW OF CONSUMER DATA ACROSS ALL SALESFORCE CLOUDS such as: - orders - products - wishlist - removed products - abandoned carts VISUAL FORCE KPI Analytics for Consumer Segmentation based on: -Behavior -Average/Orders Value -Total Orders

  • ORDER ON BEHALF OF CUSTOMERS FROM SERVICE CLOUD Create/Modify orders and open cases based on products empower agents to rapidly access customer commerce data from Account view, where they can add/remove products & place orders on behalf during calls.

  • SINGLE SIGN-ON between Commerce & Community Seamlessly navigate from storefront IN-CONTEXT COMMERCE with a PERSISTENT SHOPPING CART Customers can shop while in Community having the Commerce Cloud Shopping Cart visible-and-within-reach at all times.

OSF UnifyCOMMERCE puts customers at the center of the eCommerce strategy, providing brands with the necessary tools to learn useful details about their audience and its segments, see patterns that will help personalize campaigns' messages, adjust website content and create a more efficient marketing strategy, while opening up new sales channels. REQUEST A FREE LIVE DEMO by emailing us at unify@osf.digital. Commerce Cloud Customer Service Suite is embedded in Service Cloud, to provide full visibility over all customers’ orders and history, so that service team can respond to requests immediately, offering quick and efficient support, make product recommendations depending on past interactions, access storefront and place orders on customers’ behalf, as well as build cases based on previously purchased products to solve warranty or complaints. WHY Unify? DIRECT INTEGRATION -> no middleware FAST implementation -> under 10 weeks MAINTENANCE provided by OSF -> no cost UPGRADES with each new Salesforce release PROVEN EXPERTISE of OSF on Commerce and Core platforms

Categories

Business Needs
Ecommerce
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package

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