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Vonage for Salesforce - Integrated VoIP. Flexible Workflows. Real-time Insights.

Empower employees, elevate customer experience, and boost your bottom line.

$4.99   USD/user/month
Business Need
Telephony

Maximize your Salesforce investment with the Vonage for Salesforce Integration — a rich, easy-to-use interface designed to effortlessly integrate your voice interactions into your key Salesforce workflows.

  • Vonage Business Communications Puts Salesforce Data at Your Fingertips

Compatibility

Salesforce Editions
Enterprise
Unlimited
Force.com
Developer
Additional Requirements
Active Vonage Business Communications account is required.

App Details

Listed On
06/10/2014
Supported Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Lightning Ready
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/10/2014

Additional Details

Available features include: - Automated call logging: Auto-log all incoming & outgoing calls through Salesforce when the caller ID or number matches a contact - Embedded Salesforce dialer: Keep the dial pad at your employees’ fingertips without toggling between screens - Click-to-connect: Click-to-dial or answer any phone number appearing in Salesforce through the embedded Vonage Business Communications dial pad, & tie the call record to the right contact in Salesforce - Seamless contact management: Easily create new contacts while on a call without interrupting the conversation - Call note taking & task management: Capture notes for inbound/outbound calls in call activities, & schedule tasks or appointments from the same screen pop - Integrated Reporting: Review call volume data, call history & usage across your entire organization in a single intuitive interface - Incoming/outbound screen pops with call status: View contact information in real-time for a personalized conversation

Need help?

Vonage

Holmdel, NJ

Access to Vonage Business support and service is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7.

Support Phone1-866-901-0242
Other ResourcesTerms & Conditions