Vonage for Salesforce - Integrated VoIP. Flexible Workflows. Real-time Insights.
Empower employees, elevate customer experience, and boost your bottom line.
Overview
Maximize your Salesforce investment with the Vonage for Salesforce Integration — a rich, easy-to-use interface designed to effortlessly integrate your voice interactions into your key Salesforce workflows.
Vonage for Salesforce, powered by Vonage Integration Platform, seamlessly integrates both voice and data into the key sales, customer service, and business productivity applications that your employees use every day.
Empower your employees, elevate your customer experience, and boost your bottom line by integrating your cloud phone system with the Salesforce data you rely on to run your business.
Vonage for Salesforce is available through a simple browser extension and directly within the Vonage Business Communications interface.
Available features include: - Automated call logging: Auto-log all incoming & outgoing calls through Salesforce when the caller ID or number matches a contact - Embedded Salesforce dialer: Keep the dial pad at your employees’ fingertips without toggling between screens - Click-to-connect: Click-to-dial or answer any phone number appearing in Salesforce through the embedded Vonage Business Communications dial pad, & tie the call record to the right contact in Salesforce - Seamless contact management: Easily create new contacts while on a call without interrupting the conversation - Call note taking & task management: Capture notes for inbound/outbound calls in call activities, & schedule tasks or appointments from the same screen pop - Integrated Reporting: Review call volume data, call history & usage across your entire organization in a single intuitive interface - Incoming/outbound screen pops with call status: View contact information in real-time for a personalized conversation
Categories
- Business Needs
- Telephony
- FeaturesLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.
- Lightning Ready