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Private ListingThis listing is private and can't be found by searching or browsing AppExchange.

Nicereply: CSAT, NPS & CES surveys for Salesforce

CSAT, NPS and Customer Effort Score for Salesforce

Starting at $39   USD/100 received ratings/month

Discounts available for nonprofits

Try It
Business Need
Surveys

Get more feedback from your customers with personalized CSAT, NPS and CES surveys. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • 1-click CSAT

  • 1-click NPS

  • 1-click Customer Effort Score

  • Survey distribution by Email Template

  • Survey distribution by Trigger

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials

App Details

Version
Nicereply/Nicereply 1.1.0
Listed On
04/12/2018
Latest Release
03/04/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/11/2018

Additional Details

CUSTOMER SATISFACTION (CSAT) For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied. CUSTOMER EFFORT SCORE (CES) 96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences. NET PROMOTER SCORE (NPS) Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base. ALL-IN-ONE DASHBOARD Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts. REAL-TIME FEEDBACK Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed. SEE WHO IS THE BEST Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Need help?

Nice Reply s.r.o.

Bratislava, SK

In case of any questions feel free to contact us to contact@nicereply.com

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