QMS: Enterprise Quality Management Suite by ComplianceQuest

Great system, great support and consistent beneficial updates

We primarily use ComplianceQuest for training management and change control, and it has worked very well for us. The system runs smoothly, is easy to navigate, and makes document and training management straightforward. Their support team has also been very responsive whenever questions come up, and issues are usually resolved quickly.

CQ is very informative

It is neat to see how documents and processes can be easily automated without manual labor. This will speed up time in completing assignments.

Perfect product for Compliance management

We offer chronic condition management programs to our clients and we provide devices to the members when they are enrolled. All device related issues are being handled in CQ. We are using only complaints module, but there are more capabilities to it. This has really helped us in streamlining our complaints management process. One of the key benefits has been ability to integrate the complaints workflow into our salesforce eco system especially into our case management. This allows our service and operations teams to access complaint data alongside member and case information, which eliminated the need for external tracking system and improved our efficiency. From the technical perspective, I really like how all different objects they provide and everything has a record tracking, saving the deleted records data. A well structured data model helps us for our troubleshooting scripts etc. In summary, the CQ package has been a very useful tool for managing device complaints. It has enabled better visibility, structured complaint handling and improved operational tracking within Salesforce.

complaint management

It is user friendly. I use it to process complaints and trend them accordingly.

Overall Positive Experience with CQ

I mainly use it for training management and change control. Overall, it has worked really well for us and the system smoothly. It's pretty easy to navigate and manage documents and training. CQ support has also been very helpful whenever we have questions. They usually get back to us quickly and help resolve issues in a timely manner.

Good Product with a lot of Options

We use most of the modules in this app and I love how configurable everything is. It's almost like there are too many options some times but it's catered to fit a vast range of different companies and processes. I haven't used CQ for long but the main things that could improve is making errors easier to understand or if there were a codex for errors. We have to submit a ticket to support, which can be super busy and we have to wait 3 days or more for answers but that's about the only dislike about the app/service. I would recommend this product to other businesses.

Customer Support Hoops are Slow and Exhausting

There is no direct, immediate customer support. One must fill out a form and then will be contacted by a support agent, eventually. The first level agents that I spoke to could not answer my questions. So, they escalated to their Customer Success team and notified me that a CS agent will contact me within four days. One question was basic, regarding which object certain cq data is located in, in our Salesforce org. Three days, so far, with no response from the escalation. Another of our admins has experienced the same issue multiple times. I gave three stars because the product looks good, but getting help using it is not.

Good Tool for an enterprise Quality

We could see this tool is quite useful on Quality basis, we extensively use controlled document and training which looks good, runs smooth and we could also see flexibility and has a wise scope for improvements

Solid tool that you will likely to need to customize

It is native to Salesforce which makes customizations easy, but you do have to communicate changes so they can include them in your package for updates. If you follow a standard model of normal driving and injury incidents it is a wonderful tool. If you have a custom process or a unique business I would spend some time/money upfront on implementation.

CQ Document Control, CAPA, and Audits

21 CFR Part 11 compliance built-in is extremely useful, especially for document approvals and training. Workflows can be customized, and we have integrated our existing objects with CQ. Audit trails are sometimes difficult to discern, as the user, time, and field are available, but not always the original and changed content. Overall, far superior to a paper-based QMS.