Gen25 - Summit Salesforce implementation partner

Minimize bugs Proper testing (incl dependency assessment) Transparency of the hours spend UI/ UX improvements Cyber security Data quality thinking out of the box win-win solutions Standardization rather than customization to be proactive delivery on time and in full

The commitment I see with their consultants is amazing. You could not tell they are an external party

They really invest in quality of their solutions. They listen and advise, not just build what you want.

A very very motivated partner that really invests in helping it's customers!

A very trustworthy and dedicated partner!

A boutique consultancy with a hands on approach that provides engagement throughout discovery and implementation. Offers a very personal service.

Pleased with having only the resource I need and not being over-sold. Quality of work and implementation has been outstanding considering the complexity of our business and the results speak for themselves.

With the goal to enhance our customer service dynamics, in 2023 we collaborated with Gen25 on implementation of Omnichannel routing (Service Cloud Voice on Service Cloud). Our challenge was to create a more seamless customer experience across various channels. Consuting team of Gen25 approached this project with usual enthusiasm, and a level of professionalism that elevated the entire project. All obstacles and complexities were navigated effortlessly. After the project was completed, we have witnessed notable improvements in our customer service operations. Key benefits for customer service agents include increased efficiency and a more streamlined workflow, while customers are happy with shorter waiting times. This project was not just a technical implementation, it was a transformative journey guided by the expertise and dedication of the consulting team. Their collaborative spirit and commitment to excellence made them more than consultants, they were and remain integral partners in our journey for superior customer service.

Proactive expertise & transparent communication

High recommendations for Gen25! They have been a vital help in integrating our product features into Salesforce. Communication has been transparent and they have proactively pushed us forward with the project.

The team doesn't feel external, they feel to us as a part of our business. This is one of the key reasons we enjoy this partnership