Spring '21 Salesforce Community Management Package for Sites with Chatter

Will this app be updated to a higher apex version?

We would like to continue to use this app but may be unable to according to the next round of deprecations.

Outdated

Was looking for insight into our storage overage. Not helpful. But will dig in further.

Good start, but hard to live with

We brought this in so we could get easy reporting on our existing community, and it did that. So we have some good basic dashboard numbers. Is suspect that as things evolve and Salesforce changes some of its objects & metrics, this package hasn't changed to match. For instance, we're showing 5,000 logins this month by 5 unique users. Probably not the case - but I didn't write the report, so it's hard to say what's gone wrong here. That being said, if you have no visibility into your community, this is a pretty low-effort way to get started.

Definitely a lot in it!

Was given this from our AE to help monitor our monthly / yearly login count. Lots of different options and ways to see things. I would have given 5 stars because it accomplished what we needed, but honestly its a bit too much and some of them don't make sense without lots of time spent figuring it out.

Error

Facing an error once the package is installed and trying to finish the trailhead badge "Make Better Decisions with Search Analytics".

Search reports

Hi - currently, the No Result Search report doesn't seem to track in real time. Further most of the keyterms listed in the report DO have search results returned when tested, therefore this report (and I'm sure other similar search reports) are not accurate. I've tried to raise this with Salesforce Support however this isn't their product so they cannot help. Can you shed more light into why we are having this issue?

Could not get Partner Data accurately and filtered

Installed with purpose to see utilization of Experience via our partners and needed to track Partner activity (files, posts, comments, likes, downloads) in chatter, Usage count vs Total monthly limit, Partner interaction through chatter separate than Internal user chatter activity. Positive: Searches (successful, not) reports worked. Case resolution times reports worked. License use allocation did not show how close we are as a company per month in License usage by Unique user and log in time - which is what counts. Good ideas in report. Some pre-made formulas (summary and row levels) Negative: Very difficult to get data specifically for Partners vs. Standard users. It feels like the reports are broken, outdated, do not pull information / objects needed. Ended up using custom report types to filter Chatter feed with Objects. 1. Could not get data on Files uploaded through Experience by partners. Missing filter to see if PARTNER uploaded, Yet filter on type of user who downloaded. Reports displayed statistics Salesforce Internal Files uploaded. Did not correctly account for downloads, likes of files. 2. Could not get Chatter posts and comments with dashboard reports to show accurate Internal user and partner user data (tested in Full copy sandbox and Production with filters - show all time all experiences. 3. Could never get the Login utilization licenses to match nor get even close to the Company information. 4. Many useless reports to track: Posts edits, Chatter posts with or no picture; Autocomplete search; Link creation, Topics assigned and topics assigned per records, Groups vs Standard posts etc, Flagged messages etc. Too much time to set up and get something useful and definitely need more resources, the package is not enough.

Getting error while installing this app.

Hi, I am getting the error while installing the package in sandbox. Below is the message. Please help in installing the app. 1. Unexpected Error The package installation failed. Please provide the following information to the publisher: Package: Salesforce Communities Management (for Experience Cloud Sites with Chatter) Version: 14.0 Error Message: The post install script failed.

community search 2.0

Will it give data on search results for community 24hrs or 48hrs i see only 2*24 hrs report is populated on search date can this be increased to 24hrs or previous day?

Does not shows correct data

The dashboard does not show correct data I'm not sure if it's an issue with my dev org or with this package.