Help & Support
Elevate Your Agents with AgentExchange Solutions
Have Questions?
Spring '21 Salesforce Community Management Package for Sites with Chatter
Dashboards, reports and actionable Insights for Salesforce Experience Sites
Overview
App by Experience Cloud Latest Release: 03/08/2021 The Community Management package delivers the insights, dashboards, reports, and moderation controls which community managers need to drive adoption, monitor engagement, and build a vibrant site.
Use Insights to view, monitor, and act on site activity. Provided Insights pages: Adoption, Activity, Files, Groups, Moderation, Self-Service, and Topics.
Dashboards provide trends and metrics about your site activity. Provided dashboards: Scorecard, Home, Overview, Activity, Groups, Members, Licenses Content, Custom Recommendations, Moderation, Q&A, Self-Service, Search Activity, and Topics.
Chatter dashboards report on your internal organization’s Chatter usage. Provided dashboards: Overview, Adoption by Department, Files, Groups, Management, Q&A, Topics, and User. You can also report on Chatter edits.
What's new? For Spring ’21, we added a dashboard and four reports related to question post response time. They let you know how long it takes for a question post to be answered and how long it takes for the post to have an answer marked as best. These metrics are helpful for determining when to increase service levels. Questions? Contact customer support or visit the Trailblazer Community at http://sfdc.co/bA3wEb.
Categories
- Business Needs
- Analytics
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package