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OneSpan Sign for Salesforce

We Enable Trust for High-value Digital Agreements and Transactions

$20   USD/user/month

Discounts available for nonprofits

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Industries
Financial Services
Government
Healthcare & Life Sciences
Business Need
Sales
Productivity
Contract Management
Requires
None
Compatible With
Sales Cloud

Rating

Reputation

MVP
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Ranger
Lifelong learners who have earned the Ranger rank or higher on Trailhead
4.65
Lifetime average
Showing 10 of 23 Reviews
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unable to see the one span App in app exchange in my sandbox

It's been 3-4 weeks i am unable to see the product in my sandbox app exchange can some one suggest me

Michael Bucci
Four Star Ranger

Just broken

I am trying to do some things that you would consider to be very basic... Insert a field from a related object into a document. Specifically insert the account address into an agreement that is based off a contact. Despite many hours of effort including being on the phone with support (with a guy they claim to be their Salesforce expert) for over an hour, we were unable to do this simple task. We started from scratch at least 4 times to rebuild all of the pieces and could not get it to work. He is going to work on it more but claims that you need to be patient as sometimes these things can take weeks to resolve... inserting a field from a related object can take weeks??? Other things that I have found include: - The instructions and online guidance that they give is horrible for Lightning. It simple doesn't match the product. - The visual presentation of having boxes on your documents cannot be removed even when using text tags... or at least that has been what I have been told. - The product is not intuitive in the flow and, if you take the wrong steps, you need to start over from the beginning every time. The upside, their product people seem to be taking this feedback very seriously. They spent quite a bit of time with me to discuss the above challenges and hopefully will address these issues.

Cricket Noyes
03/15/2019

I have the same issue with DocuSign. We have had it implemented for 4 years and periodically, the whole set up gets corrupted. I am looking for a new solution as well.

Pragni Sanghvi
10/18/2018

Hello Mike, I am the Product Marketing Manager for OneSpan Sign ( formerly eSignLive) for Salesforce. While I am very sorry you did not have a good experience, I would like to thank you for your honest feedback about our documentation and UI. We pride ourselves in being customer-obsessed, so we will definitely take your review in account and work on creating better guidance. I was also very concerned that you get what you need from the product, so I made sure to follow up with the support analyst that you were in conversation with, and from what I understand all your product concerns have been resolved as of today morning. If you need any more help, feel free to reach out to me directly. I will be happy to help.

Jansen Lowe

Great app

Saw the demo and one feature that eSignLive has is ability to store signed doc in Salesforce instead of doc in cloud like DocuSign.

better than docusign

white label and document embedded metadata make this app a seamless addition to your e-sign process, versus others who force you to log into other platforms and force their own branding as overlay on your critical documents.

Jason J

Easy to use

pro: you can have your own label and its very easy to use.

Stuart McClain

Good value for the price

as a small nonprofit organization - our budget is tight. eSign-Live seems to meet our needs and we aren't paying for a lot of bells and whistles we don't need. It's easy to get documents into the system and the integration with Salesforce helps us to round out our 'digital' move away from paper. Their support has been very good and responsive.

Brad Vidal

Robust yet easy to use

e-SignLive has a user-friendly user interface and flow. Although their Salesforce integration has a variety of features and functions, I was still able to get it configured and to the point of a basic signing ceremony in minutes. From there I had no issues utilizing different features to account for my different use cases. Their support team was responsive and knowledgeable.

Pragna Sarkar

Increase sales users effeciency

eSignLive integration in our salesforce org has reduced the number of clicks for sales by half which helped increasing sales efficiency and save time creating and signing process of sales contracts and spending more time working on new leads and closing new deals. This solution is easy to use with very high adoption rate and easy to implement.

Rishi Kimal

User Friendly

eSignLive is changing the way of signatures with there ability to build a electronic package online.

Austin Cantrell

Helping make eSign-Live more powerful with Salesforce integration

Having eSign-Live has been a powerful tool in our arsenal of keeping track of our sales cycle. Being able to know what documents are out with which clients is helping us strengthen our ability to use and grow with Salesforce. We have had some issue with the system, but the support at Silanis has been amazing. They have been with us every step of the way. I look forward to what e-SignLive will evolve into in the coming months.