Veevart - The full Salesforce Application for Museums and Cultural Institutions

A Review of Veevart's Exceptional Service and POS System Enhancement

Veevart has delivered outstanding customer service that has significantly enhanced the efficiency of our POS system. Their attentive and knowledgeable support team provided personalized solutions that streamlined our transactions and improved overall operational flow. This upgrade has not only saved us time but has also elevated our customer interactions, making every process smoother and more user-friendly. We're deeply appreciative of the professionalism and expertise Veevart brings to our daily operations.

Excellent Customer Service

We switched from one salesforce platform company to VeeVart due to customer service issues. VeeVart is still over a 1.5 years later still following up and providing amazing customer service. I can not say enough about the team of Andres and Victor we used they met with us weekly to go over the mitigation process and the setup. Training was great, could not speak higher.

Amazing Customer Service and a World of Possibilities

We switched to Veevart almost two years ago now in the middle of a Covid related closure for our organization. We're small, and had been using outdated software, so the switch to Veevart was almost overwhelming. The software is massive and complex and our staff were so used to doing things ourselves that giving control over to the Veevart devs was a bit difficult, but once we got past those growing pains, the results have been absolutely worth it. By integrating contact management with point of sale and membership/program registration systems, we've completely streamlined our processes in a way that makes them much more straightforward for our patrons, as well as easier for staff to implement. Our account rep is friendly, knowledgeable and extremely helpful whenever we have questions and with his help we've been able to expand and reach our patrons in ways we never knew we could. It is also extremely easy for us to find the information we need regarding memberships, sales, and attendance when creating the reports needed to apply for grants. Overall, Veevart has been a big change that took some getting used to but together with Veevart staff we've been able to completely transform our way of doing things, for the better.

Service Software that makes a difference

I love the Veevart Dashboards! Customized to our specific needs, they give us the ability to take in a lot of information at once. Also beneficial, is the full integration of all our contacts' information, including the events they have attended, donations they have made over time, whether or not they are members, how frequently they visit, museum store items they have purchased, etc. Probably the most impressive aspect of Veevart is their customer support. They have helped us make our events and products more available and easy to review. Our visitors can make donations in a number of readily available ways. Our tickets are adaptable to changes in visitor's plans and our online presence is streamlined and easy to use. I highly recommend this product! There are a lot of procedures to learn and, therefore, a big learning curve--especially for employees not familiar with using a complex, online database. However, the support is always available, friendly and useful. Veevart provides several options for learning how to use this robust software: support documents, videos, as well as in person support as you need it. I'm looking forward to implementing more of the features Veevart has to offer.

Incredible Software with Wonderful Customer Service

We switched to Veevart because we needed a user-friendly way to manage our timed ticketing capacities (in the past we were creating individual events for each one). Veevart has far from exceeded our expectations, as in addition to their great timed ticketing they allow us to easily manage school group visits and other programs and events. More than anything, their biggest value is that they continue to make improvements and they clearly value their customers. It is also worth noting that the customer service Veevart provides is second to none. We have asked for several new features to be put into development and they always jump to accomodate. If you need to speak with someone directly, there is no need to sit on the phone listening to hold music, as your personal contact will always be there to help. Because of Veevart, MOFAD now has an organized and streamlined database that allows us to track everything from donors to attendees. We no longer need to use work arounds in order to achieve our ticketing needs, and we don't need to look to other services for fundraising campaign pages. The Veevart team continue to go above and beyond for us, and we are so grateful for their commitment to a great product.

Robust, Affordable and Fantastic Customer Service

We have nothing but great things to say about Veevart's customer service. Our account manager is always accessible and will work with us to find a solution to our Museum's needs and I feel like they have become an extension of our team. Veevart is fairly intuitive and user friendly even if you don't have a background in Salesforce. And, when you do have questions, your account manager is always there to provide an answer or to find one from the team. Making the move to Veevart/Salesforce has transformed the way that our Museum operates and helped us become a more efficient organization. Lastly, Veevart's team is constantly working on improving their software so that it is able to address unique needs of the Museum world and they are always willing to listen to our suggestions for improvement.

Exceptional support team, robust software

The customer support team is extremely well versed in their product and quick to assist. If the museum has any issues or questions our case manager will respond to requests within 24 hours, but usually less. If we want to see something implemented the development team will explore the request and either make the changes or suggest alternative options. If we would like to learn something or have more in depth questions, the case manager is available to meet up via Zoom with a high degree of availability. While the location(s) of the Veevart team might not be local, there has never been any issues connecting with them as if they were next door.

Veevart- awesome customer service and an easy to use solution

We have really liked working with Veevart and like the application. There is always customer and technical support when we need it and it has definitely helped to keep better track of our exhibitions and collections. The program is extremely robust- so sometimes it can a be a little overwhelming, but there is always helpful support just a video chat away! We like that is is built on the Salesforce platform so that all of our programs, projects, and data is all stored in one location. The Veevart team is always super responsive and can either help us create a solution or has one already rolled out.

Best Quality, Best Service, Must Get

If you use salesforce and need to sell anything tickets, camps, programs, get donations, shop items, food items, or so much more, you have to get this. This doesn't just communicate with salesforce like other ticketing apps. It truly is salesforce. It is a POS and Ecommerce on top of salesforce. Not to mention, the customer service is the absolute best I have ever seen. We have a dedicated contact. I don't mean a "Dedicated" contact. He will respond with in 5 hours, update what is needed, request changes on a programming level, implement changes, on going training. It is always a pleaser speaking with them. They also are always updating and listening to feedback. I have requested changes and gotten them with in 2 months. Sometimes, I don't even know something could get better and the next month it is even better.

Great Price and Customer Service!

We did research on several other products before settling on Veevart. The price for the amount of features was unparalleled. The Veevart customer service team is also incredibly attentive. They are always willing to meet and make customization changes as quickly as possible. Veevart helps consolidate all visitor information. For example whether people donate through our website, purchase something from the gift shop, or reserve a timed ticket to see our exhibitions, all that information can be entered automatically into the Veevart database. It makes reporting on attendance, donations, etc. easy and comprehensive. The only challenge we really faced was that the Veevart team had never transferred data from Donorperfect (our old donor database) before. That made it slightly difficult for the team to figure out what information to include and what it wold look like once it was entered into the new platform. The Veevart customer service team was very diligent on following up with us though and were able to do the data transfer quickly.