Storage Helper - A data archival tool now part of the Data Quality Helper app

Doesn't work - constant error on job creation

Doesn't work. Tried to create a new job and always get an error message 'The object this Storage Recycle Job was created for no longer exists'. Oh yes it does - it's Cases and we use it all the time! Had to give up in the end. Too much time trying to resolve with no success.

Another great product from a great company

I've used Rollup helper from this company for years. It's another great product. I rarely need to actually talk to anyone over there, but every time I do, they are quick and helpful. If you get to deal with their tech support, you will find yourself wishing that Salesforce itself was as responsive as they are. We got in a bind with Salesforce data storage limits and what a pain it is to identify the excess attachments and delete them easily. This program handled our issue perfectly and freed up our excess data overages.

Doesn't work in a sandbox, even with the perm set.

We can't make it to the second stage. We get this error message: "Access to Storage Helper is not granted. Please make sure you are assigned to the Storage Helper permission set. Error is in expression '{!saveNewSetting}' in page sh2:dsh_storagerecyclejobs: (SH2) An unexpected error has occurred. Your solution provider has been notified. (SH2)"

Only two logic on filters

My requirement is to delete attachments from a particular object alone. In the filter i would like to have filter logic "Parent Id starts with". But currently we have only equals and not equals which is not useful on my usecase.

Great tool but over-promised and misleading

Downloaded tool and tested use cases in sandbox, worked perfectly, excellent software. However states Max 20,000 record deletes per months, that's is fine for me, downloaded it today, set max deleted to 2000 at a time, ran 4 jobs and now says I have used up the allotted 20,000 for this month, I have only deleted 1954 images from attachments today.

Helpful tool for automation

Storage Helper has been hugely beneficial in keeping or org under our storage limits by automating the deletion of older, unused records. The customizable storage use threshold and email alerts are a bonus too! Now we don't have to remember to manually check if we're getting close to our limit; Storage Helper pushes the notification to us. I also like the reports & charts that give a good overview of where your storage is being allocated.

Helpful App, Good experience with Support

We recently installed a different managed package that starting generating thousands of error logs. Additionally, we have a lot of archived tasks that take up phenomenal amounts of data. I looked into Storage Helper because I wanted a solution that would not only delete, but archive data as a safeguard. I particularly like how it creates a series of smaller CSV backups. The backups created by the Salesforce backup are generally too large for excel or Google sheets to handle. And using the data loader to try to create smaller ones was a lot of guesswork. So far Storage Helper has worked well, but I do find that jobs get "stuck" quite often. Support has been great at helping with that, but it's a nuisance that it keeps happening. Otherwise, the tool works exactly as it says. The tutorial is also really helpful. I think it's well priced for what it does. Great tool for Admins.

Saved Us Big Time!

When we attached mailchimp to Salesforce a few years ago, the amount of data it created was out of control. Without any support from Salesforce or any solutions, I figured we'd give storage helper a shot. We were already using rollup helper, and it was great, and at that point, I was getting desperate. Not only did the app work, but it was super easy! I needed absolutely no support from their team, and it worked fast. Now that I have it, I'm excited to further clean up our data. Definitely a lifesaver!

Storage Helper Lost It's Filter Condition and Deleted a Huge Chunk of Random Records

We licenses Storage Helper as part of the Rollup Helper suite a couple of years ago. At the time, we were facing data storage limits caused by the volume of historical Order and Invoice records brought over through our integration with our Oracle back-end system. While preparing for an upcoming project, I decided to use Storage Helper to delete a bunch of the old records using an Age filter that I'd created. In the process of running it, Storage Helper issued an error alert that there were more than 50,000 records. I thought that this wouldn't be a problem - I could just run the script multiple times - which I did. By about the third pass, I used "Preview" again and noticed something that would indicate that it was deleting newer records. When I looked more closely, I realized that Storage Helper had dropped the age filter that I had created and was running on the entire record set. This resulted in something like 70,000 random records being deleted. When Passage Technology's customer support looked at the issue, their response was "Unfortunately, we have no history to determine as to whether the filter existed, or was setup correctly to begin with since the job has not been successfully run in the past." I would recommend avoiding this product. Despite what seems like something that seems like it should be simple and straightforward functionality, this utility seriously screwed up our data.

Overpromised and Under-delivered

Based on demos, we licensed Storage Helper. But simply doesn't work for our use case - which is quite surprising and disappointing. We're not trying to do anything unusual. We want to archive and delete Individual Email Response records generated by the Salesforce Marketing Cloud, which overwhelm our storage limits. For reasons that are not clear, Storage Helper creates and incredible number of small CSV files for the archive. It's more time-consuming to download Storage Helper's CSVs than it is to use other manual tools or bulk exporting and deleting. In my case, I'm looking to archive approximately 700,000 records at a time, on a monthly basis. Maybe the tool is more functional for smaller-scale undertakings. I've been told this issue will be rectified in the next release. I don't have a date, but I'll update my comments at that time. I will say that the support team has been super-responsive, and I love Passage Technology's other tools and their general approach to design, usability, and customer service.