WAM: Warehouse & Inventory Management

5 years and going strong

Inter-Faith Food Shuttle has been using WAM over 5 years now, Akatia has been there whenever we needed support and their responses have always been quick. WAM allows us to manage our inventory and warehouse activity directly within Salesforce and as our needs have changed over time the Akatia team has continued to work with us to understand what we need and help us find practical solutions. Recently, Akatia helped us implement an EDI integration between MealConnect and WAM. The project involved our team, Akatia, and a third-party solution provider. This work required several rounds of testing and adjustments and Akatia remained involved throughout the process to help ensure the integration was implemented successfully. The integration has taken a lot of manual work out of the process which is very helpful for our team, they can now focus on other important things. Over the years, what has stood out most is knowing that Akatia is there when we need them. They understand how we use WAM, respond quickly, and stay involved until the work is completed properly. We are grateful for the support Akatia has provided since 2021 and would recommend WAM to organizations looking for a warehouse management solution built directly on Salesforce.

Inflexible and unhelpful

We have been using Akatia for 5 years now and are currently facing the problem of needing to archive our Salesforce data. Akatia's WAM system is one of the primary reasons for the enormous data storage consumption within Salesforce. Unfortunately, it is impossible for us to archive our accounts because the data has a direct dependency on the WAM system. Akatia itself refuses to resolve this dependency to allow the archiving process to proceed. Furthermore, the system is not GDPR compliant according to EU law, and we have had to find workarounds to reach a solution. I am disappointed by how little support is offered to long-term customers.

Revolutionized our WMS

Its a very powerful and flexible WMS that was able to bring our warehousing into the 21st century. The team was excellent at not only onboarding our company onto the platform, but also providing continued support. For example, they just released a tool for us to input a PO with over 40 lines utilizing ChatGPT. This took our warehouse admin 12 minutes to process and now takes her about 20 seconds. Really glad we switched to this platform it has become a competitive advantage.

Excellent Product and Service

The WAM App and processes are straight forward and extremely effective. It is an excellent tool for warehouse management with endless customizability. Additionally, the WAM team's service goes above and beyond. Any misunderstandings or questions had along the set-up process were quickly handled and answered. Our organization is glad we decided to chose WAM as our Salesforce Warehouse Management tool and recommend it to any org of any size!

Robust WMS

I am thrilled to share my experience with the WAM application. When it came time to replace our outdated WMS system and integrate it with Salesforce, choosing WAM turned out to be the perfect decision. As a business heavily reliant on efficient processes, automation was paramount, and having a cloud-based WMS that could deliver on this front was an absolute necessity. One of our primary requirements was seamless integration with popular carriers like UPS and FedEx to effortlessly generate shipping labels for both external carriers and our own box labels. WAM exceeded our expectations by effortlessly handling this task. Moreover, it offered a wealth of features that significantly streamlined our operations. The ability to generate custom reports played a crucial role in replenishing stock from easily accessible locations to more challenging ones. The informative dashboards, conveniently accessible from our Salesforce home page, provided us with key insights at a glance. Additionally, the capability to assign specific orders to designated warehouse pickers enhanced our order fulfillment process. Throughout the implementation process, Akatia, the team behind WAM, was with us every step of the way. Their commitment to ensuring our needs were met was exceptional, and their ongoing support has been nothing short of terrific. At no point did I feel rushed or overwhelmed; instead, I was guided seamlessly through the entire process. Based on my experience, I wholeheartedly recommend WAM as your WMS solution. It has proven to be a reliable, feature-rich application that has transformed our warehouse management and elevated our overall business operations.

Great WMS

Akatia's solution WAM is our first WMS and was a great choice. The program is robust but easy to use. We have had our customers who use a couple of the big names in the WMS space comment on how flexible and easy it is to make changes in WAM. With WAM you don't only get a great system, you get a great support team to help you implement the system the way you need. We are looking forward to what we can do with WAM.

Best in Class

I can’t say enough about how instrumental Akatia/WAM has been in helping First Call Logistics provide our customers with full visibility to warehousing needs. This is a brand-new service for FCL, and the overall implementation process was very smooth for our first warehouse. It was critical that our systems speak to each other as we already operate on the Salesforce platform with our TMS and accounting system. The Akatia team worked with us implementing best practices with a consultative sales approach and catering the system exactly to our needs. Throughout onboarding, implementation and go-live we received full support with the fastest response time we have seen from any integrated partner. Any request was meet with near instant response or within a few hours. Not to mention, the warehouse cloning process will allow us to quickly expand to additional warehouses and grow with us. I highly recommend Akatia/WAM if you are considering a new WMS.

Food Banking and Akatia WAM

Akatia has provided the perfect solution for our inventory needs in the Food Banking industry. Out of the 10+ inventory platforms, including inventory management platforms built specifically for Food Banking, Akatia’s WAM Logistics application was the clear choice. WAM being a Salesforce Package for more than 8 years with the ability to implement an inventory system without having to export and migrate data to another 100% independent system has allowed for us to drastically decrease staff training hours for new software due to Akatia's expertise and our familiarity of the Salesforce platform. It also eliminated the cost/need for historical data migration since the availability/use of APIs has/will make further business process connections possible. WAM Logistics has the post-implementation flexibility necessary for us to self-manage and continue to customize via permission sets as organizational growth occurs, thereby reducing the need to constantly return to Akatia with minor requests. However, they continue to remain available for support when major changes are requested. We really like the ease of use and simplicity of processes, from individual entries for Receipts & Shipments, to adding new items to inventory. Additionally, the ability to customize WAM fields and objects to match our industry terminology is always an added benefit. The option to create/assemble kits via the WAM kitting process is a plus since it allows us to better organize our kits for our children, senior, and disaster programs. The Salesforce custom reporting via Reports and Dashboards with WAM objects will allow us to maintain quality inventory control (FIFO, FEFO, LIFO, etc.), track recalls, and greatly help with the performance of cycle counts.

First Class Support and highly customizable product

Boxie24 is a full-service self storage company, we needed a warehouse/inventory management system and Akatia was our choice. WAM solved our warehouse management problems and integrated everything with our already existing salesforce environment. During the implementation, Akatia's staff were patient, learned our business processes, and adjusted the warehouse management system, WAM, to fit our specific needs. During the implementation and after Go-Live, Akatia's staff responded to every support request the next day and also sent us manuals and clear explanations to our inquiries and questions. I highly recommend their product and services when you're searching for a warehouse/inventory management solution within Salesforce.

Agile Implementation

Our experience with the WAM product was very positive. We were able to implement the application quickly and the support team were able to work in an agile manner to achieve the outcome quickly and in a cost affective manner. It was one of the few IT projects we embarked on which met the timeline and was under budget. A couple of main advantages is the ease to integrate the application with our salesforce case management processes and the ease to configure the application for your needs. I would highly recommend the product and the Akatia team to assist you in your implementation.