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Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Build, Manage and Administer your Call Center Natively within Salesforce
- Business Need
- Telephony
Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.
Highlights
Open CTI Integration with Agent Screen Pop, Call Controls and Click-to-call
Call Center Build, Administration and Management within Salesforce
Call Center Data, IVR, Routing Rules and Reporting within Salesforce
Provider Details
Cisco delivers the most complete collaboration suite of cloud calling, meetings, team collaboration and contact center solutions with world-class devices and headsets. With more than 30,000 customers, 3M+ agents, and over 1,500 partners globally, Cisco is the market-share leader for contact centers. Cisco Contact Center solutions empower companies to move from delivering isolated customer experiences to delivering cohesive customer journeys, leveraging the power of cloud analytics and artificial intelligence to help you provide contextual, suggestive, and predictive customer experiences.
Pricing Details
For more information or for quantity pricing, please contact sajith@cisco.com
Default Plan
$99 USD/user/month
Free trial available for 30 days