Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Brilliant App

I have been using this for few months and it has been much better experience than other options in the market. It provides everything we need unified in salesforce platform.

Very easy to use

We have been using this app for about a month. Great tool to manage a full contact center right from within SalesForce. Very rich feature set with nice graphics to manage everything

LOYAL3

LOYAL3 We have been using Transera’s Call Center App for the past year and we couldn’t be happier. With Transera’s Call Center App for Salesforce, we manage and administer all of our call center operations from within Salesforce. We are able to do priority caller handling and overflow call routing when demand increases. We are now in complete control of our business – all from within the Salesforce system. With Transera, the customer experience now rests exclusively on us. All that we need to worry about is training quality customer service representatives that can deliver top-notch service. The rest is taken care of. Finally, Evan, the one I receive assistance from the most, is a huge benefit. He has always been very friendly and helpful no matter how much I might be frantic :)

We are glad to have Transera!!

We chose Transera’s Call Center App based on a recommendation from Salesforce. Transera’s Call Center App has allowed us to do end user administration and integrated call center management and routing all within Salesforce. Not only have we been able to do a more efficient job managing our operations since using Transera, the agents and supervisors have been very happy with the usability of the software. We are now able to prioritize routing to automatically connect customers with the best available agent, ensuring a quality customer experience 24 hours a day. All of it without learning a new application or leaving Salesforce !!

Easy to use

We have been using Transera’s Call Center App for our sales and customer service operations and really like the product and the service. The end users and the supervisors in our contact center have been truly impressed with the ease of use of the application. We have been able deliver best in class service to our customers using Salesforce and Transera. The ability to manage call center routing and reporting, all from within Salesforce has provided us with improved customer experience, streamlined operations and true business flexibility. We have worked with the Customer Success team at Transera closely and the relationship with them has been excellent. They have been helpful, accommodating, understanding and very supportive.