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Esna iLink
Collaborate anywhere, anytime with Esna iLink
- Business Need
- Chat & Web Conferencing
Easily connect and collaborate with others anywhere, anytime with Esna iLink. Get calls, call tracking, presence, instant messaging (IM), voice messaging in Chrome and Internet Explorer with integrated actions inside of Salesforce.
Compatibility
- Salesforce Editions
- EnterpriseUnlimited
App Details
- Listed On
- 03/04/2015
- Languages
- DutchEnglishFrenchGermanItalianJapaneseKoreanPortugueseSimplified ChineseSpanishThaiTraditional Chinese
Security
Additional Details
Manage calls right from Salesforce Esna iLink is the communication tool to help you work more efficiently in Salesforce Sales Cloud and Service Cloud. Esna iLink integrates click-to-call, call management, call tracking and caller screen-pops right within Salesforce. With Esna, every incoming and outgoing call is automatically logged in Salesforce for you. For incoming calls, Esna’s searches Salesforce for the number of the incoming call and automatically opens up that caller’s record. Esna also detects the outgoing calls you make from Salesforce and logs those as well. Esna iLink provides full CTI compliance or softphone capabilities* and integrates with both IP and TDM based phone systems including Avaya, Cisco, ShoreTel, Alcatel-Lucent, Mitel, Iwatsu, Broadsoft and hundreds of other PBX systems. *varies by manufacturer For more information or to contact someone at Esna visit: http://www.esna.com/products/officelinx/salesforce/ Sales: sales@esna.com Support: techsupp@esna.com Contact Us: 800-565-ESNA, say “Sales”
Need help?
Esna
Richmond Hill, Ontario, Canada
Phone: +1 905 707 1234 | Email: techsupp@esna.com Hours of Operation: Mon to Fri, 7am—7pm ET Esna technical support reps are on-call and available after normal support hours. All support calls will be returned within one hour.