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Tenfold NextGen CTI Click to Dial - Omni-Channel - Lightning Cisco Avaya +100s

$25 USD per user per month

Rating

(125)

Listed On

1/3/2016

Latest Release

12/26/2015

CATEGORIES

Productivity
CTI for Sales & Contact Center - Improve Customer Experience & Productivity

CTI & Telephony - Cisco, Avaya, Genesys, I3, Skype, S4B, ShoreTel & others ####Click-to-Dial | Screen-pop | Call Logging | Omni-Channel | Lightning Support | Easy Configuration | NLP | Case Management | Call Notes | Call Recording

  • Salesforce CTI with existing PBX & ACD: Avaya CM, IP Office, Aura, Cisco UCM, UCCX, UCCE, Finesse, Genesys PureEngage, PureCloud, PureConnect, Skype, ShoreTel, Mitel, Asterisk, BroadSoft, 8x8, RingCentral, Unify, Alcatel, Nortel, I3, InContact & More
  • Improve Customer Satisfaction & Customer Experience##• Immediately recognize callers with inbound/outbound screen-pops##• Reduce Average Handle Time (AHT)##• Complete context at your reps fingertips##• Streamline case management and data capture workflow
  • Increase Productivity##• Click to Call##• Automatically log calls##• Eliminate Manual Searching##• Notes, Next Steps & Dispositions##• Streamline Workflows##• Support Blind & Warm Transfers##• Support Custom Objects, Cases, Opportunities
Tenfold NextGen CTI Enables companies to increase productivity, improve customer experience and make better business decisions with meaningful data.####BUILT FOR SALESFORCE##With over 100 5-star reviews in the Salesforce AppExchange, Tenfold works closely with the Salesforce team to ensure deep product alignment and early integration with the newest Salesforce capabilities including Omni-Channel and Lightning. ####NO IMPACT ON CALL QUALITY##Tenfold's native integrations keep all voice traffic on existing infrastructure. This ensures that tenfold has no impact on voice quality and your sensitive conversations stay secure, unlike solutions that route voice traffic through 3rd party cloud platforms or their own cloud PBX.####OMNI-CHANNEL INTEGRATION & BLENDED AGENT SUPPORT##Full integration of Salesforce Omni-Channel, allowing agents to work digital channels from Salesforce while leveraging external routing of system such as Genesys, Cisco, Avaya & others for calls.####ENTERPRISE GRADE PLATFORM##24/7 support, high-uptime, language localization, SSO, Multi-PBX support, blend internal & outsourced agents, role-based UIs & other capabilities core to any enterprise’s success.

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Professional, Enterprise, Unlimited, Force.com, Developer, and Performance EditionsProfessional & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 0
  • Custom Applications: 0
  • Custom Tabs: 0

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0

Requirements

Other System Requirements
Google Chrome browser, Mac and Windows supported

Support

Additional Information

Package Name
Sales_Ops_Platform
Version
Spring 2015 / 2.0.0
First Release
1/3/2016
Latest Release
12/26/2015
Tenfold
Austin, TX
Founded
2014
Phone
415-599-1170

How many times have you called into a business and quickly become frustrated? Providing your account number over and over again. Long silences while the rep looks up basic information. It’s an everyday stressor that’s outdated and unnecessary. It’s also why we started Tenfold. ####Our software enables businesses to have better customer conversations. When you talk to a company using Tenfold, the rep has all your relevant information right in front of them, in one place. The important details about you are no longer hidden from the person trying to serve you. Best of all, it works in real-time and behind the scenes. Our mission is to put bad customer service out of business, on the phone or wherever it may hide.

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