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Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
- Business Need
- Productivity
CTI & Telephony - Cisco, Avaya, Genesys, BroadSoft, Skype, InContact & More Service Cloud Voice (BYOT) | HVS | Einstein | Click-to-Dial | Screen-pop | Call Logging | Omni-Channel | NLP | Case Management | Call Notes | Call Recording
Highlights
Salesforce CTI with existing PBX & ACD: Avaya CM, Avaya IP Office, Avaya Aura, Cisco UCM, Cisco HCS, Cisco UCCX, Cisco UCCE, Cisco Finesse, Genesys PureEngage, Skype, BroadSoft, RingCentral, Unify, Alcatel, Nortel, NEC, NetSapiens, InContact & More
Improve Customer Satisfaction & Customer Experience • Immediately recognize callers with inbound/outbound screen-pops • Reduce Average Handle Time (AHT) • Complete context at your reps fingertips • Streamline case management and data capture workflow
Increase Productivity • Click to Call • Automatically log calls • Eliminate Manual Searching • Notes, Next Steps & Dispositions • Streamline Workflows • Support Blind & Warm Transfers • Support Custom Objects, Cases, Opportunities
Provider Details
How many times have you called into a business and quickly become frustrated? Providing your account number over and over again. Long silences while the rep looks up basic information. It’s an everyday stressor that’s outdated and unnecessary. It’s also why we started Tenfold. Our software enables businesses to have better customer conversations. When you talk to a company using Tenfold, the rep has all your relevant information right in front of them, in one place. The important details about you are no longer hidden from the person trying to serve you. Best of all, it works in real-time and behind the scenes. Our mission is to put bad customer service out of business, on the phone or wherever it may hide.
Pricing Details
Tiered pricing from $20 to $35 per month paid annually based on plan with additional add-ons available. Premium 24/7 support available at additional cost. Implementation fees may apply.
Default Plan
$20 USD/user/month