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Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s

By Tenfold

CTI for Sales & Contact Center - Improve Customer Experience & Productivity

Starting at $20   USD/user/month
Try It
Business Need
Productivity

CTI & Telephony - Cisco, Avaya, Genesys, BroadSoft, Skype, InContact & More Service Cloud Voice (BYOT) | HVS | Einstein | Click-to-Dial | Screen-pop | Call Logging | Omni-Channel | NLP | Case Management | Call Notes | Call Recording

  • Tenfold NextGen CTI for Salesforce OpenCTI Video Walkthrough

  • Tenfold NextGen CTI for Salesforce High Velocity Sales (HVS)

  • Tenfold Testimonial - Inside Sales @ Wayfair

  • Tenfold Testimonial - Marketing - ExecRanks

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer

App Details

Version
Tenfold Embedded UI/v5.9.0 5.900.0
Listed On
01/03/2016
Latest Release
09/08/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
5.900.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/11/2021

Additional Details

Tenfold NextGen CTI Enables companies to increase productivity, improve customer experience and make better business decisions with meaningful data. With over 100 5-star reviews in the Salesforce AppExchange, Tenfold works closely with the Salesforce team to ensure deep product alignment and early integration with the newest Salesforce capabilities. SERVICE CLOUD VOICE (BYOT) Integrate your existing phone system with Service Cloud Voice. Click to dial, call controls, agent status, IVR data, real-time transcription, and more! HIGH VELOCITY SALES & EINSTEIN CALL COACHING Automatically move your sales cadence forward when making calls. View post-call AI analysis with Einstein Call Coaching. OMNI-CHANNEL INTEGRATION & BLENDED AGENT SUPPORT Full integration of Salesforce Omni-Channel, allowing agents to work digital channels from Salesforce while leveraging external routing of system such as Genesys, Cisco, Avaya & others for calls. ENTERPRISE GRADE PLATFORM 24/7 support, high-uptime, language localization, SSO, Multi-PBX support, blend internal & outsourced agents, role-based UIs & other capabilities core to any enterprise’s success.

Need help?

Tenfold

Austin, TX

Tenfold is a global company with multiple support options including 24x7x365 support and a 99.99% uptime guarantee

Support Phone+1-415-599-1170
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