Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s

How do I use Sandbox?

I want to test this in our sandbox. Do I need to have a Tenfold Dashboard? And if so how do I get that? Also all of your setup doc links are broken.

Tenfold is not working due to technical issues. SLAs are not respected by Tenfold!!!

The application has not been working properly for weeks. As Tenfold reported to us, this problem exists with several customers. SLAs are not respected. We have not been able to use Tenfold properly for over 3 weeks. Customer service has no idea how to help us and keeps trying to buy time. No escalation is possible. For weeks we have been communicating with 1st level support who cannot help us technically. They try to ignore the SLAs. No one in the company feels responsible. Unfortunately, we have to advise against Tenfold. Business operations are highly at risk and we will probably have to take legal step. As an organization with an annual turnover of more than 245 million euros, we expect our partners to work at the highest technical level.

No follow-up mails by tenfolds sales rep

Unfortunately their was no follow up mail by the sales rep of tenfold. As I don't want to blame her I just skip posting her name over here. To put it in a nutshell we were not even able to test this CTI solution. We will take a look on some competeting products now.

Tenfold CTI: A "Complete" Phone/CRM integration solution

Tenfold's CTI app provides a simple and intuitive interface that syncs with our workflow process with tons of advanced and highly customizable features. With most options offered right out of the box, enables our workforce to log all calls and note them at any time. From an admin point of view, being able to configure, setup, and manage all users from one dashboard is very resourceful when managing 100's of users. The application is periodically updated to rethink the ways in which end users interact with Salesforce objects or updating key elements in the UI to provide a seamless experience. If there are any concerns, their support and engineering teams are very resourceful and help to reach an immediate resolution. With taking everything into consideration, Tenfold provides a complete CRM integration solution that's unrivaled with anyone else in the market right now.

Most advanced CRM Integration app for Broadsoft/ Cisco Platform

I've used this app from Tenfold with the Evolve IP platform for a few years now. It has more features than any other CRM integration app on the market. I'm able to stay within my Salesforce instance yet have a window to access features for note taking, natural language processing, auto-task creation, and tag my coworkers so they get an email link to the record. The best part of this app is that it logs the calls automatically, even if I am not logged in because it takes place on the backend. As a result, I know if my customers were really trying to reach out and the calls were missed. All of this activity then shows up in the dashboard so that nothing is missed.

Enables our staff, provides visibility to all and connects our desperate technology stacks

We have used Tenfold for a number of years in several different locations with different phone systems in each and we have managed to find a solution that not just works but a vendor that we now consider a partner. The ability to react and support our needs as a customer with different requirements shows the strength of not just the product but the team behind it. We struggled to find CTI solutions for some of our legacy PBX systems but Tenfold allows us to move that delivery of voice to an abstract layer and Tenfold is the key item that links our telephone systems, CRM, Zoom, email systems and other back end databases together to provide a clear and consistent view of each customer we talk to..

A 360° Customer View

Tenfold is an amazing CTI for Salesforce! Before one of our end users even picks up the phone, they already know who's calling and what recent calls that customer's had. All while also serving up valuable information such as Cases, Opportunities, and other recent interactions (emails, tasks, events, etc.). A few months into using Tenfold and the teams here love it. We've just doubled our license count to roll it out to more users. The support team there is also incredibly responsive. They respond to issue very quickly and are more than happy to setup training or a general check-in type of call. We've saved both time and money by integrating Tenfold into our daily rhythm. We're planning on upgrading our plan to take advantage of some of the other features they have to offer, such as pre-recorded voicemail drops and much more! Thanks Tenfold Team, keep up the awesome work!

Tenfold Game Changer

For those that are reading - I've been using Tenfold for about a year now, every day I'm at work. It changes how we make phone calls - allowing us easy access to notes with SalesForce and noting our own calls. The team at Tenfold has listened to our concerns with the system and has taken steps to address them. The new OpenCTI application for Lightning has made the entire experience a much better fit for project management here at my office.

Tenfold!

Tenfold has been very integral in our sales center. As a company with thousands of employees, this application is very user-friendly and fits our business needs. They were able to customize it to our different roles within the company and make sure that we are all accounted for.

Seamless integration, modern UI and great support

If you want quality call data in Salesforce to report and take action on, Tenfold is your choice to connect your phone system with Salesforce. It has a seamless integration between the two, and the data quickly comes in because most is logged automatically plus the modern UI encourages reps to add more intelligence to the call logs. On top of that, whenever we needed the support, Tenfold was there to help!