Interactive Intelligence | Genesys: PureConnect for Salesforce® - Genesys - AppExchange

Interactive Intelligence | Genesys: PureConnect for Salesforce® - Genesys - AppExchange

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Interactive Intelligence | Genesys: PureConnect for Salesforce®

Phone Interactions

Favorite statuses

Chat interface

Email interface

Object routing in Lightning

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Free Customer Interaction Center user licenses and PureConnect for Salesforce integration licenses are required for the integration.

Rating

(2)

Latest Release

10/15/2018

CATEGORIES

Telephony

Unify Sales, Services and Marketing Teams with one CX Platform

Provides integration for the most information-rich, multimedia screen pops; embedded call controls within the Salesforce interface with historical call data passed to the agent; presence management; and preview and predictive dialing from a single system.

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