By Genesys
Free Customer Interaction Center user licenses and PureConnect for Salesforce integration licenses are required for the integration.
Latest Release
10/15/2018
CATEGORIES
TelephonyProvides integration for the most information-rich, multimedia screen pops; embedded call controls within the Salesforce interface with historical call data passed to the agent; presence management; and preview and predictive dialing from a single system.
Customer Interaction Center user licenses and PureConnect for Salesforce integration licenses are required for the integration.
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