Interactive Intelligence | Genesys: PureConnect for Salesforce®

Phone Interactions

Favorite statuses

Chat interface

Email interface

Object routing in Lightning

Free Customer Interaction Center user licenses and PureConnect for Salesforce integration licenses are required for the integration.

Rating

(2)

Listed On

8/12/2015

Latest Release

10/15/2018

Unify Sales, Services and Marketing Teams with one CX Platform

Provides integration for the most information-rich, multimedia screen pops; embedded call controls within the Salesforce interface with historical call data passed to the agent; presence management; and preview and predictive dialing from a single system.