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Interactive Intelligence | Genesys: PureConnect for Salesforce®

By Genesys
Interactive Intelligence | Genesys: PureConnect for Salesforce®
Phone Interactions
Favorite statuses
Chat interface
Email interface
Object routing in Lightning

Free Customer Interaction Center user licenses and PureConnect for Salesforce integration licenses are required for the integration.

Rating

(2)

Latest Release

10/15/2018

CATEGORIES

Telephony
Unify Sales, Services and Marketing Teams with one CX Platform

Provides integration for the most information-rich, multimedia screen pops; embedded call controls within the Salesforce interface with historical call data passed to the agent; presence management; and preview and predictive dialing from a single system.

Free