Help & Support
Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
Have Questions?
Private ListingThis listing is private and can't be found by searching or browsing AppExchange.
Interactive Intelligence | Genesys: PureConnect for Salesforce®
Unify Sales, Services and Marketing Teams with one CX Platform
- Business Need
- Telephony
Provides integration for the most information-rich, multimedia screen pops; embedded call controls within the Salesforce interface with historical call data passed to the agent; presence management; and preview and predictive dialing from a single system.
Highlights
One unified desktop - manage, track, and queue multichannel interactions across systems within a single agent interface. Provides embedded call controls, click-to-dial, preview and predictive dialer capabilities and presence management.
Use gathered data such as Caller ID to customize and drive a screen pop of the associated Salesforce object for both inbound and outbound interactions. Pop a standard or Visualforce page or use data provided by the caller to pop a new pre-populated page.
Nothing to maintain or backup. PureConnect for Salesforce frees you from the hassles of planning for software upgrades or deploying service updates. As new features or updates are released they immediately become available for your users.
Provider Details
Genesys
Menlo Park, CA, USA
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Pricing Details
Paid Add-On Required
You must pay for a product or service that is external to Salesforce for this solution to work.
Customer Interaction Center user licenses and PureConnect for Salesforce integration licenses are required for the integration.