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Tethr: Effortless conversation analytics

Insights from customer conversations made actionable in Salesforce

Overview

Turn every customer conversation into insights you can use to improve your business. Tethr is the fastest way to get insights from your customer phone calls and chats into Salesforce, making it easy to act on them to improve your business.

See How Tethr: Effortless conversation analytics Works

Tethr analyzes customer conversations and generates structured, trusted, research-backed insights that improve customer experience, agent performance, sales results, and more.
Every conversation is analyzed, scored, and benchmarked against other companies over millions of interactions – enabling you to easily target and focus on the highest opportunities for improvement
Tethr + Salesforce provide the gold standard for closed-loop actions. Salesforce chat data flows into Tethr, creating structured insights, then insights are sent back into Salesforce and attached to the appropriate customer so actions can be automated.

Combing through call notes and summaries in Salesforce to find out what happened in a customer conversation is time consuming and provides an incomplete picture. Was the customer frustrated? Are they a churn risk? Was there an opportunity for an upsell? How did your agent handle the interaction? Tethr enables*: - Get to work immediately with hundreds of out-of-the-box categories that analyze customer conversations and surface actionable insights - Access call and chat transcripts from Tethr within Salesforce - Automatically associate calls and chats with Salesforce contacts - Produce conversation insight reports within Salesforce using Tethr call and chat data - Ingest Salesforce chat interactions into the Tethr platform for analysis *Requires a Tethr Subscription