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Tethr: Effortless conversation analytics

By Tethr

Insights from customer conversations made actionable in Salesforce

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$2,500 USD/company/month

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Business Need: Telephony

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Turn every customer conversation into insights you can use to improve your business. Tethr is the fastest way to get insights from your customer phone calls and chats into Salesforce, making it easy to act on them to improve your business.

Overview

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Compatibility

Salesforce Editions: Enterprise
Unlimited
Force.com
Developer

App Details

Version: TethrPackage/Tethr Winter 20 1.26.0
Listed On: 05/31/2016
Latest Release: 03/03/2022

Supported Features No Limits This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help Lightning Ready Optimized for Salesforce orgs that use Lightning Ready. Multiple Currencies Supports Salesforce orgs that use Multiple Currencies. Person Accounts Supports Salesforce orgs that use Person Accounts. Salesforce Shield Supports Salesforce orgs that use Shield. Managed Package This product is installed in your Salesforce org as a managed package and receives automatic upgrades.: No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package

Package Contents If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help: Custom Objects: 2
Custom Tabs: 1
Custom Apps: 0

Lightning Components: Global: 0
App Builder: 0
Community Builder: 0

Languages: English

Security

Learn more about the Security Requirements for AppExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Additional Details

Combing through call notes and summaries in Salesforce to find out what happened in a customer conversation is time consuming and provides an incomplete picture. Was the customer frustrated? Are they a churn risk? Was there an opportunity for an upsell? How did your agent handle the interaction? Tethr enables*: - Get to work immediately with hundreds of out-of-the-box categories that analyze customer conversations and surface actionable insights - Access call and chat transcripts from Tethr within Salesforce - Automatically associate calls and chats with Salesforce contacts - Produce conversation insight reports within Salesforce using Tethr call and chat data - Ingest Salesforce chat interactions into the Tethr platform for analysis *Requires a Tethr Subscription

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Tethr

Austin, TX, USA

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