DIA Digital Consulting

Die ausgezeichnete Branchenkenntnis vom DIA Team in Kombination mit der hohen Salesforce Produktexpertise und der umfangreichen Projekterfahrung machen uns zu einem langjährigen Kunden. Besonders die Anpassungsfähigkeit von DIA an unsere Projektmethodik und Setup machen uns gemeinsam zu einem erfolgreichen Team.

Die Zusammenarbeit mit DIA war hervorragend.

As part of an initiative to optimise its customer service, Lampenwelt was looking for a Salesforce partner that could cover all areas, from analysing the initial situation to the solution concept, implementation and further support of the solution. Such a partner was found in DIA. Following an appropriate analysis, a phased approach was defined together. In this approach, the existing solution is first optimised at low effort prior to a subsequent major revision of the existing solution. This optimisation was carried out as part of a collaborative project with a duration of a few weeks. Data from a third-party system was integrated on the basis of the existing Salesforce Service Cloud solution. This now enables Service Agents to process cases effectively. DIA's pragmatic approach to administrative project planning should be emphasised. The project planning has been customised according to the size and duration of the project, with a focus on implementing the solution without project overheads. To summarise, Lampenwelt received a useful customer service solution from DIA within a short period of time with a lean project.

DIA joined our project at the moment when we needed them the most. They were able to effectively guide us on our way to find a suitable Voice integration partner for Salesforce and provide profound expertise and experience around Salesforce and contact center solutions and most importantly, the connection of both which really is a unique skill.

Developing a ticket handling solution using Service Cloud by having a mixed team of internals and externals from DIA. Seamless integration of DIA to actually form a team that works together in one direction, resulting in a great collaboration and product. Beneficial knowledge and experience sharing, guiding the internal team and helping them increase their skills. Additional benefit of DIA was being able to provide also experts for interfaces, in order to ideally embed Salesforce in the companies IT environment.

We decided for Salesforce as our future customer relation management system and initially started with the implementation of the Sales Cloud in combination with SAGE 100 as connected ERP system. Data should be transferred from the ERP system to Salesforce. We chose DIA die interaktiven as our Project Partner because we already know from former projects that they are a reliable partner for such a project and also know about their expertise in Salesforce in particular. The trust we had was not disappointed and although the project tooks longer as expected due to some issues from our side, we always get a prompt and valuable assistance from the respective responsible persons from DIA to continue with the project. Working with such an experienced Sales Force partner as DIA helps customers like us, that have no experience in such a project, to guide you smoothly through the project. They identified the important and difficult points, to address them and to get them solved. They helped us to identify our requirements and what we want to achieve with this project and what problems should be solved/addressed with Salesforce. We identified the risks of the project, in our case the customer data quality, to already know in the beginning where to plan more time and resources in this project. The communication of the DIA employees with us and our other external IT partners works very well and we had regular calls with the project coordinator and all responsible persons of a specific phase of the project, to check the status and problems of the project constantly. DIA has a lot of excellent employees that support the different phases/parts of the project based on their specific knowledge.

A Stellar Partnership with DIA & Daniel Stange - The Salesforce Service Cloud Maestros Initiation and Impressions: Embarking on our journey with DIA as our Salesforce Service Cloud partner was nothing short of a brilliant experience. Their profound technical acumen, led by the outstanding Daniel Stange, made them not just service providers, but invaluable collaborators. DIA is certainly a team that we wholeheartedly endorse for anyone seeking a top-of-the-line service provider. Technical Mastery and Leadership: Spearheaded by the brilliant Daniel Stange, the DIA team demonstrated an exceptional level of expertise with Salesforce Service Cloud. Their deft problem-solving skills, coupled with a deep understanding of our business processes, were instrumental in aligning the Salesforce Service Cloud with our unique needs. Daniel's leadership and technical prowess were pillars that underpinned the success of our project. Synergy and Collaboration: The genuine human approach of the DIA team, along with their remarkable interpersonal skills, made them feel like an extension of our team. Their commitment to understanding our needs, led by Daniel, and the clear, responsive, and professional communication we enjoyed made working under stringent deadlines both feasible and effective. Ingenuity and Problem Resolution: The DIA team, with Daniel at the helm, consistently displayed a proactive approach to anticipating and resolving potential issues. Their robust problem-solving skills and innovative strategies overcame the technical challenges we encountered during the project's life cycle. Their ability to make complex tasks seem routine was genuinely impressive. Reliability: Throughout the project, DIA was a beacon of dependability. The team, led by Daniel, was unwavering in their commitment to consistent and timely delivery, irrespective of any challenges. Their professional ethos shone through at every stage of the project, leaving us in no doubt about th

The best partner we have ever had. They are always reliable and professional. You also get a sutainable guidance through all issues that occur during the project.

Our mission is to provide a highly sophisticated CRM tool for our multinational organization using the Salesforce product landscape including the possibility to utilize Salesforce as a development platform to get additional capabilities. With DIA we managed to put together a great project team with our internal resources and DIA professionals with complementary skills and views. We received professional guidance on native Salesforce features to meet our requirements but also "beyond and above expectation" solution designs for complex capabilities that required creativity and experience. We will continue our CRM journey with Salesforce and DIA.

I had a fantastic experience working with this consulting partner on a Service Cloud project, and I highly recommend their services. Business Challenge: We hired the consulting partner to address specific service-related challenges in our organization, particularly focusing on enhancing customer support and streamlining our service processes. Unique Value and Expertise: What sets this consulting partner apart is their deep understanding of the Service Cloud and their expertise in implementing individual solutions. They brought invaluable knowledge and best practices to the project, ensuring that we maximized the benefits of the Salesforce platform. Salesforce Products: The consulting partner extensively utilized the Service Cloud features and functionalities to create a seamless service experience for our customers. Their expertise in leveraging Salesforce products, such as case management, knowledge base, and omni-channel routing, greatly contributed to the success of the project. Benefits: Since partnering with this consulting firm, we have witnessed significant improvements in our service operations. Our response times have decreased, customer satisfaction has increased, and overall efficiency has been greatly enhanced. The consulting partner's guidance and support were instrumental in achieving these positive outcomes. Helpful Tip: To ensure a successful engagement with this consulting partner, it is essential to actively collaborate and communicate your specific service-related challenges and goals. Their industry knowledge and expertise in Service Cloud implementation will enable them to deliver solutions that align with your organization's needs.