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Helpshift for Salesforce Service Cloud

Starting at $95 USD per user per month

Rating

(0)

Listed On

1/30/2016

Latest Release

4/23/2018

CATEGORIES

Customer Service
Chatbots and AI-Powered Customer Service Platform

One third of today’s top-grossing mobile apps and forward-thinking businesses around the world like Microsoft, Comcast Xfinity, Zynga and Honeywell use Helpshift to provide exceptional support on their mobile apps, desktop apps, web and mobile sites.

  • Deliver remarkable human-centric customer service experience at scale.####OMNICHANNEL MESSAGING##Support your customers in their moment of need on your mobile apps, desktop apps, web and mobile sites.
  • BUILT-IN CHATBOTS##Automate routine tasks and drive operational efficiency with our built-in chatbots that can seamlessly transition to human agents when needed.
  • AI-POWERED CASE MANAGEMENT##Our predictive algorithms analyze your customer conversations, application data and historical data to enable an automated and efficient way to triage, route and resolve cases.
Helpshift's platform is fully integrated with Service Cloud to help you deliver high-quality customer service across every channel within your existing case management console. Cases are automatically created and seamlessly integrated into your existing workflows and automations, and are synced with Salesforce in real-time.####There is no learning curve for your agents. They will be able to support your mobile app and website users from within the same Salesforce console they are accustomed to using. In addition to existing CRM data, agents will also have enhanced access to user and device data to resolve tickets faster through Helpshift. ####Helpshift makes it easy for companies to provide additional channels for customer communication with our highly-scalable, easy-to-implement deployment process. ##We power messaging for more than 5000+ domains, support 600M+ monthly active users and 100M+ monthly interactions and conversations.####Harness the power of deep learning, artificial intelligence, and chatbots to provide fast, personalized, and cost-effective customer service at scale with Helpshift.

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Enterprise, Unlimited, Developer, and Performance EditionsEnterprise & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 12
  • Custom Applications: 1
  • Custom Tabs: 2

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0

Requirements

Other System Requirements
No additional system requirements

Support

+1 (888) 983-2664

Additional Information

Package Name
Helpshift
Version
Winter 18 / 2.7.3
First Release
1/30/2016
Latest Release
4/23/2018
Languages
Helpshift Inc.
San Francisco, CA, USA
Founded
2012
Phone
+1–888–983–2664

Helpshift bridges the disconnect between conventional customer service channels like email and phone support and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. ####Through Helpshift’s streamlined support system, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Viacom, Virgin Media, Microsoft, Western Union and Flipboard and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 600 million active consumers monthly.

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