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Helpshift: the only mobile-first customer service platform

By Helpshift, Inc

Deliver in-app support experience your customers love

Starting at $150   USD/company/month
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Industries
Financial Services
High Tech
Media & Entertainment
Business Need
Customer Service
Requires
None
Compatible With
Sales Cloud
Service Cloud

Helpshift is the premier in-app customer self-service platform for the gaming and fintech industry. We work with executives to deliver a truly personalized in-app support platform that unifies a frictionless customer-centric experience for our clients.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Helpshift/Spring 2024 3.10.0
Listed On
01/30/2016
Latest Release
05/27/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 20
Custom Tabs: 9
Custom Apps: 1
Lightning Components
Global: 14
App Builder: 3
Community Builder: 1
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
3.8.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/05/2023

Additional Details

What if you could eliminate long hold times, automate over 50% of your inbound support requests, and double agent productivity? Helpshift makes it possible. World-renowned brands like Zynga, Scopely and Supercell use Helpshift to deliver messaging-first customer service that customers love. Using a combination of bots and AI, our customers are able to efficiently process millions of issues in real-time, while delivering a highly responsive and personalised experience at scale. Across Helpshift’s 450+ customers, messaging is delivering 35% higher CSAT, while bots and AI are automating over 70% of the tickets, with only 30% going to agents, saving brands millions. Ready-to-go, Lightning-ready Salesforce Integration • Easily integrate Helpshift by embedding our SDK into your website and mobile apps. • Compatible with Omni-Channel. • Cases are automatically created and integrated into your existing workflows. • Agents handle cases right within the Service Cloud Console using the integrated Helpshift Messenger. • Case fields, Salesforce Knowledge, comments, contact details and more between Helpshift and Salesforce are always in sync.

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Helpshift, Inc

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