Help & Support

Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Visit Salesforce Help

Give Us Feedback

In-gage – AI Quality Assurance, Surveys & Case Categorisation

AI service insights for improved customer satisfaction

Overview

Ensure 100% Quality Assurance with AI-driven auditing, real-time compliance checks, and actionable insights in Salesforce. Plus, enhance NPS, case categorisation, coaching, and service efficiency tracking to improve your customer experience.

See How In-gage – AI Quality Assurance, Surveys & Case Categorisation Works

AI-Assisted Quality Assurance • AI Compliance to instantly flag risks to the business • Emotion Analysis to highlight customer emotion and experience • Quality scorecards in Salesforce for efficient QA linked to cases and staff
Automated Service Efficiency • Automatic Case Categorization - case types, language, skills, etc • Prioritise cases based on emotion • Track case efficiency to reduce cost-to-serve
Intelligent Customer Feedback: Salesforce survey tool • Automatic AI categorisation of customer feedback • Real-time feedback linked to cases, accounts, and agents • Realtime financial reports

Ensure 100% Quality Assurance with AI-driven auditing, real-time compliance checks, and actionable insights—all seamlessly integrated within Salesforce. With AI-assisted QA, you can: ✅ Audit every customer interaction to ensure service consistency and compliance. ✅ Flag compliance risks in real time, reducing regulatory exposure. ✅ Score agent performance based on soft skills, adherence to process, and customer sentiment. ✅ Streamline coaching with instant, customisable scorecards and performance tracking. Beyond Quality Assurance, In-gage AI also enhances: 🔹 AI-driven NPS analysis – Measure customer loyalty with automated feedback categorisation. 🔹 Case categorisation & routing – Automate case assignment for faster resolution. 🔹 Coaching & training insights – Identify skill gaps and deliver targeted coaching. 🔹 Service efficiency tracking – Monitor agent productivity and improve first contact resolution. Showcase the value of your service teams with AI-powered insights that drive efficiency, compliance, and customer satisfaction. Discover how In-gage AI can transform your quality assurance process today!