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In-gage – AI Quality Assurance, Surveys & Case Categorisation

By In-gage Technology Ltd

AI service insights for improved customer satisfaction

Starting at $3   USD/user/month

Discounts available for nonprofits

Industries
Consumer Goods
Financial Services
Retail
Business Need
Customer Service
Agent Productivity
Surveys
Requires
Service Cloud

Ensure 100% Quality Assurance with AI-driven auditing, real-time compliance checks, and actionable insights in Salesforce. Plus, enhance NPS, case categorisation, coaching, and service efficiency tracking to improve your customer experience.

Highlights

AI-Assisted Quality Assurance • AI Compliance to instantly flag risks to the business • Emotion Analysis to highlight customer emotion and experience • Quality scorecards in Salesforce for efficient QA linked to cases and staff

Automated Service Efficiency • Automatic Case Categorization - case types, language, skills, etc • Prioritise cases based on emotion • Track case efficiency to reduce cost-to-serve

Intelligent Customer Feedback: Salesforce survey tool • Automatic AI categorisation of customer feedback • Real-time feedback linked to cases, accounts, and agents • Realtime financial reports

Provider Details

In-gage Technology Ltd
London, United Kingdom

In-gage was created in 2015 by customer service and training leaders who were passionate about providing great customer service and proving its ROI. As we were born out of the contact centre industry, we understand the problems leadership, managers and agents face daily. Therefore, we provide great service at the ever-increasing expectations of customers. Our In-Gage Salesforce tool helped service teams across the world to measure and improve customer loyalty and advocacy (NPS), increase service efficiency, and improve the quality of service. Furthermore, our native salesforce customer service app is easy to implement and most importantly, will enhance your contact centre’s team work. With the addition of our AI assistant I-vie in 2018 we are now helping businesses to: -Automatically categorise cases to the most relevant teams & prioritise customer queue positions based on emotion/sentiment -Automatically audit all customer interactions based on emotion and check every case for compliance risks -Enable customer-driven change in all business areas from auto-categorised customer feedback

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

Pricing is offered based on license quantity-based banding, with prices starting at: -Quality Assessment Tool - $8.50/month -Customer Feedback Tool - $6.00/month -Service Efficiency Tool - $3.60/month -Full Suite of Tools - $21.00/month

Default Plan

$3 USD/user/month

Lowest Starting Price