In-gage – AI Quality Assurance, Surveys & Case Categorisation

In-gage was created in 2015 by customer service and training leaders who were passionate about providing great customer service and proving its ROI. As we were born out of the contact centre industry, we understand the problems leadership, managers and agents face daily. Therefore, we provide great service at the ever-increasing expectations of customers. Our In-Gage Salesforce tool helped service teams across the world to measure and improve customer loyalty and advocacy (NPS), increase service efficiency, and improve the quality of service. Furthermore, our native salesforce customer service app is easy to implement and most importantly, will enhance your contact centre’s team work. With the addition of our AI assistant I-vie in 2018 we are now helping businesses to: -Automatically categorise cases to the most relevant teams & prioritise customer queue positions based on emotion/sentiment -Automatically audit all customer interactions based on emotion and check every case for compliance risks -Enable customer-driven change in all business areas from auto-categorised customer feedback