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Sprinklr Unified CX Connector for Service Cloud
AI-powered care across voice, social, and messaging - all inside Salesforce
- Industries
- Horizontal Product
- Business Need
- Customer Service
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Deliver smarter, faster customer service by integrating Sprinklr’s AI-powered cloud-native omnichannel engagement with Salesforce Service Cloud — enabling unified case management, agent assist, and real-time insights across voice, social, and messaging.
Highlights
Omnichannel Engagement in Salesforce Connect 30+ voice, social, and messaging channels directly into Service Cloud for seamless case creation, real-time updates, and unified customer profiles.
AI Agent Assist & Co-pilot Boost agent productivity with contextual prompts, smart summaries, and next-best actions — reducing fatigue and accelerating resolution.
Enterprise-Grade Integration Deploy quickly with prebuilt workflows, 750+ AI models, and global compliance - trusted by 150+ enterprises and 14K+ users.
Provider Details
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises — including Microsoft, P&G, Samsung, and 60% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
Requires underlying Sprinklr product. Implementation and services fee may apply, for more details please contact your Sprinklr AE.
Enterprise Connector
$60,000 USD/company/year