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Sprinklr Unified CX Connector for Service Cloud

AI-powered care across voice, social, and messaging - all inside Salesforce

Overview

Deliver smarter, faster customer service by integrating Sprinklr’s AI-powered cloud-native omnichannel engagement with Salesforce Service Cloud — enabling unified case management, agent assist, and real-time insights across voice, social, and messaging.

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See How Sprinklr Unified CX Connector for Service Cloud Works

  • Omnichannel Engagement in Salesforce Connect 30+ voice, social, and messaging channels directly into Service Cloud for seamless case creation, real-time updates, and unified customer profiles.

  • AI Agent Assist & Co-pilot Boost agent productivity with contextual prompts, smart summaries, and next-best actions — reducing fatigue and accelerating resolution.

  • Enterprise-Grade Integration Deploy quickly with prebuilt workflows, 750+ AI models, and global compliance - trusted by 150+ enterprises and 14K+ users.

Sprinklr for Salesforce empowers service teams to deliver exceptional customer experiences by integrating 30+ digital, voice, and social channels directly into Service Cloud. Agents gain real-time visibility into every interaction, enriched with AI-powered insights, sentiment analysis, and contextual recommendations. With Sprinklr’s co-pilot and automation engine, teams reduce manual work, accelerate resolutions, and personalize support - all within the Salesforce interface. The connector supports voice CTI integration which provides embedded interaction controls, click-to-dial, outbound campaigns, customisable screen pops. It also supports bi-directional case synchronization, and AI-driven agent assistance, enabling seamless collaboration across service operations. Built for enterprise scale, Sprinklr offers cloud-native fast deployment, robust compliance, and proven ROI - saving thousands of workdays and millions in operational costs. Whether you're replacing Social Studio or scaling omnichannel support, Sprinklr is the trusted choice for unified customer service management on Salesforce. IMPORTANT: Schedule a 30-min discovery call with Sprinklr before deployment.

Categories

Business Needs
Customer Service
Industries
Horizontal Product
Personas
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package

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