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Sprinklr Unified CX Connector for Service Cloud

By Sprinklr

AI-powered care across voice, social, and messaging - all inside Salesforce

Paid Add-On Required  

Payment required for external services or products

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Industries
Horizontal Product
Business Need
Customer Service
Requires
Service Cloud
Compatible With
Service Cloud

Deliver smarter, faster customer service by integrating Sprinklr’s AI-powered cloud-native omnichannel engagement with Salesforce Service Cloud — enabling unified case management, agent assist, and real-time insights across voice, social, and messaging.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Sprinklr/2.21 2.21.0
Listed On
08/07/2017
Latest Release
07/15/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 6
Custom Tabs: 4
Custom Apps: 1
Lightning Components
Global: 10
App Builder: 5
Community Builder: 3
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.15.9
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
12/04/2024

Additional Details

Sprinklr for Salesforce empowers service teams to deliver exceptional customer experiences by integrating 30+ digital, voice, and social channels directly into Service Cloud. Agents gain real-time visibility into every interaction, enriched with AI-powered insights, sentiment analysis, and contextual recommendations. With Sprinklr’s co-pilot and automation engine, teams reduce manual work, accelerate resolutions, and personalize support - all within the Salesforce interface. The connector supports voice CTI integration which provides embedded interaction controls, click-to-dial, outbound campaigns, customisable screen pops. It also supports bi-directional case synchronization, and AI-driven agent assistance, enabling seamless collaboration across service operations. Built for enterprise scale, Sprinklr offers cloud-native fast deployment, robust compliance, and proven ROI - saving thousands of workdays and millions in operational costs. Whether you're replacing Social Studio or scaling omnichannel support, Sprinklr is the trusted choice for unified customer service management on Salesforce. IMPORTANT: Schedule a 30-min discovery call with Sprinklr before deployment.

Need help?

Sprinklr

New York, NY 10001, USA

For any support related questions, please send an email to tickets@sprinklr.com.

Support Phone(917) 933-7800
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