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Sprinklr Unified CX Connector for Service Cloud
AI-powered care across voice, social, and messaging - all inside Salesforce
- Industries
- Horizontal Product
- Business Need
- Customer Service
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Deliver smarter, faster customer service by integrating Sprinklr’s AI-powered cloud-native omnichannel engagement with Salesforce Service Cloud — enabling unified case management, agent assist, and real-time insights across voice, social, and messaging.
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Showing 5 of 5 Reviews
Working as expected
All working well since the beginning
Admin Guide
Hi team, can we get the Admin guide for Sprinkler use case, config guide for salesforce to Sprinkler integration and configuration.
Great Solution
Instead of directing people to the phone or email, why not deal with them directly on Facebook, Twitter or Instagram? Then integrate seamlessly to Salesforce when they need to create a case. Very thorough, professional and informative staff.
Very Useful App
Allow our agents to manage all social messages from Salesforce. It would be great if quick texts could also be available within the component.
No documentation
Link doesnt work to implemetation documentation, and no where on their website does it exist. Useless without it.
Hi Sunil, You should be able to find this info under customisation guides under the Overview tab. Feel free to reach out to tickets@sprinklr.com or reach out to your Sprinklr Success Manager, if you got any further questions.