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Round Robin Distributor: Lead Assignment, Case Assignment & Distribution 

By Mirketa Inc

Automated Round Robin Lead Assignment, Account Distribution & Case Routing

Starting at $2,000   USD/company/year

Discounts available for nonprofits

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Industries
Communications
Education
Healthcare & Life Sciences
Business Need
Sales
Productivity
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Round Robin Distributor assigns leads/cases to live agents in real time based on a configurable business logic.   Round Robin Distributor also lets you perform:  • Schedule based assignments  • Relationship-based assignments  • Load Balancing

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Additional Requirements
Must have advanced Admin skills to configure this package as it requires creations/customization of rules.

App Details

Version
Round Robin Distributor/RRD v4.3 4.334.0
Listed On
03/08/2016
Latest Release
03/04/2022
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 10
Custom Tabs: 8
Custom Apps: 1
Lightning Components
Global: 4
App Builder: 1
Community Builder: 1
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
4.334.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/08/2016

Additional Details

Round Robin Distributor is the most effective way for distribution and automation of Leads, Opportunities, Accounts and Case assignment in just a few steps, helping you by not missing out on potential business. It lets you configure any distribution/assignment criteria in minutes. Route leads,cases,accounts & opportunities to the right agent in the right team at right time Load balancing/Weighted Allocation. Enhance teams’ productivity by handling open items with reps/teams Users can create teams dedicated to case or lead distribution. A focused and organized approach to managing and assigning records. Distributes workload evenly among team members and prevents overload Fair and balanced allocation of tasks, leads, cases, or other work items among team members, avoiding overburdening specific individuals or leaving others with lighter workloads.  Reassign from Queue and Release and Reassign from Detail  Integrates with your existing Salesforce queues/assignment rules.  Integrate with different marketing automation software.  Custom/Standard Reports for higher visibility and productivity.  Configurable Alerts and smart Dashboards  Notification option via task, email, or both 

Need help?

Mirketa Inc

Dublin

Feel free to reach our expert via email or phone. We shall be happy to help you with the installation, customization of the app. Premium support also available. Reach us at info@roundrobindistributor.com

Support Phone8556475382
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