Round Robin Distributor: Lead Assignment, Case Assignment & Distribution 

Exceptional Service and Custom Solutions from Day One

Since day one with Round Robin Distributor (RRD), I have been thoroughly impressed with their service. We approached them with the need for a "pull" feature within our Salesforce instance, allowing users to click a button and be routed one lead at a time based on very specific parameters. Not only did RRD build us a custom solution, but they also continued to support us after the launch. When we encountered a concern with data storage, RRD rectified the process within 24 hours and even offered to help clean up the data. They are extremely responsive and knowledgeable. It's refreshing to work with a company that is a true partner.

Great time saving tool

We needed an automated solution that could move a high volume of cases to multiple groups all at once. We came across Mirketa's Round Robin Distributor and this was exactly what we needed. Their developer's support for any questions we had was very responsive and made this integration as smooth as possible into our current platform.

5/5 Highly Recommend

Mirketa always makes sure we are taken care of! The Round Robin team's knowledge is amazing and crucial to leverage when making decisions to improve our business. The quality of the product is consistently high and support is received in a timely manner.

Round Robin - SF Case Automation

Mirketa has been an excellent partner. My company needed a more robust case assignment automation then Omni Channel and Mirketa's Round Robin product fit the bill. Their SF Developers are top notch and each time we had a question or needed help, they were there to assist us. The cost of the product is extremely affordable and well worth the internal development on our side. I highly recommend Mirketa's Round Robin product to any company and Mirketa in general.

Above and Beyond!

Our organization had very specific requirements due to our volume and unique support structure. The selection process was exhaustive, but Mirketa was chosen because their team committed to going above and beyond to deliver what we needed. Not only did the Mirketa team offer a solid product, they helped meet some of our more aggressive requirements that were not available through omni-channel or other options on the market, at a great price point. If your company is looking save money by auto-routing cases or leads within a complex organization AND you need it for a fair price? Round Robin Distributor is the best option on the market.

exact fit for my organization

This app seems to be an exact fit for my organization, I have finally found what I was looking for, I would rate 10 to this app.

Great Time Saving Tool!

This has been a great tool for us to download. The feature to assign all unassigned cases at once has saved our company hours of assigning cases to agents in the morning. I had an issue with the install and the service team responded very quickly and helped me resolve the issue. If you are looking for an auto assign case or lead tool this is the best one I found.

Fast way to solve a need to distribute leads equally

This tool is a great solution to a common problem- the need to allocate leads out equitably to the sales team across multiple lead sources and other lead-related dimensions. I was able to get this up-and-running and by mid-morning the team was reaping the benefits.

Amazing tool for Round Robin

Great tool! You can configure it within minutes. Wonderful customer support and highly recommend it.

Great App and Company

Once installed the App works as advertised. They took the time to make sure it worked the way I needed it too and it is working great for my staff.