iwave for Salesforce

Everything All In One!

This software goes above and beyond your needs. You will learn more about your donors than you ever thought possible. It makes cultivating new prospects easier and planning events much more impactful. I highly recommend iWave for every Fundraising Office!

Powerful Fundraising Insights Tool

iWave has helped our organization prioritize our solicitation efforts and strategize more efficiently! Our Fundraising Team utilizes the iWave data to make more sophisticated asks and has enabled our team to prioritize their efforts. The Salesforce implementation of the app works seamlessly and we're happy with the product!

Great salesforce feature

Excited using the salesforce / i-wave integration. App integration is always helpful for our development infrastructure!

Great Tool, Takes a Little Practice

I think this tool is great. I am a donor relations manager and we are looking to diversify our individual giving pool of donors and the prospecting tool helps!

Seamless Integration, Excellent Information

The integration of iWave with Patron Manager is fabulous. We love having our donor's iWave scores right on their contact page and we can pull up an individual profile with the click of the mouse. It makes it simple to access all of the great information that iWave provides on our donor base. And, if there is ever an issue, iWave's customer support is extremely responsive. We have been iWave customers for 3 years and we are very happy with the product and service.

Great tool to research your prospects!

I have been using iWave for about 3 years and have been very happy with this platform. It's very easy to use, and a great way to get fast results to determine who may be a fit with your organization. In the past, they were generally responsive to new ideas, or "tweaks" so I hope they will continue to do that.

iWave has been great for us!

We've been using iWave's integration with Salesforce for quite awhile now and it's been great! We still have a lot to learn, but I have nothing but positive things to say about their Customer Service, for when questions come up.

Works!

Worth the cost for any non-profit that relies on big donors.

SF Integration awesome

Our iWave integration with Salesforce's Nonprofit Success Pack went fairly smoothly, although I discovered after Mass Batch Scoring the entire prospect database that RFM information had to be manually added and profiles verified individually...very time-consuming. Our gift officers are thrilled to be able to access iWave profiles through Salesforce and like the new "Insights" feature that provides a combination of ProScore + RFM Score (a quick/easy analysis of each prospect into 1 of 4 categories.) The biggest challenge is the system default to a Confidence score of 3.3 for individuals with common names EVEN WITH known middle initials (via Real Estate holdings) if there are less than 100 donation records total, which results in a lot of "false positives" to review/remove. I was told by Customer Support that the Confidence score default used to be set higher for

Great potential, with some limitations

This setup works great if you're really focused on connecting the scoring capabilities of the platform with your Salesforce CRM. But if you're looking to push email, physical addresses, profile notes, and other qualitative, contextual data into Salesforce from iWave, that functionality is not there yet. We've needed to create a number of custom Salesforce fields on contacts to log the exact information we need, and are having our prospect researcher manually input that information into contact records in Salesforce. I'm hopeful future releases will address this and allow us to streamline our research processes.