Excellent at understanding cx needs and providing robust solutions!

Appluent truly understands what it takes to successfully implement a CLM solution. As a partner, they listen closely and are always ready to jump in and support us. The entire team is knowledgeable, professional, and a joy to work with - especially Marissa , Chris , Greg and Jamie.

Recommend without reservation.

Appluent is one of our top preferred CLM implementation partners, and they've earned it. They've shipped groundbreaking apps on our CLM — including Agentforce-powered contract renewal automation — solving problems most firms only talk about. They have solved them. They care. They think. They do. Their breadth is real, their speed is impeccable, and they deliver thoughtfully without the fluff. Founded in 2013, with 262+ AppExchange projects and 40+ reviews, the data-based track record speaks volumes. Weigh the full body of work over any single outlier review — the substance is right here. Recommend without reservation.

Trusted Digital Transformation Partner, Top-Notch Team

We consistently recommend Appluent to customers to help customers around their digital transformation; including workflow automation; document automation and much more. The Appluent team is customer-first, and will provide top-notch technical solutions for even the toughest challenges. I strongly recommend Appluent and will continue to recommend Appluent as a top resource.

We've partnered with Appluent multiple times and have always found them to be incredibly helpful, communicative, and just a pleasure to work with.

Dropped the ball

The vendor was recommended to us by Formstack as an implementation partner. The project started well, and the initial planning and communication were positive. However, once the integration with Formstack began, the project quickly fell behind expectations. The vendor was unable to deliver the functionality that had been promised and attributed the issues to limitations of the Formstack platform. Despite working with Formstack for several months, they did not appear to provide the detailed technical information needed to identify the root cause. Our team ultimately had to take over communications with Formstack, document the issue, and provide clear reproduction steps before meaningful troubleshooting could begin. Unfortunately, the final deliverable did not meet the project requirements and is not usable in its current state.

First, we fully understood that this was a complex implementation. That is precisely why we spent more than three months before signing the contract discussing the dataset, the known Formstack limitations, and whether your proposed architecture could successfully overcome them. We did not ask Appluent to solve an unknown problem—we relied on your team's repeated assurances that you understood the limitations and had a proven solution. Second, while you state that the product limitation was known from the beginning, the issue is not that Formstack had limitations. The issue is that Appluent represented that those limitations could be addressed by the proposed solution and accepted the engagement based on that representation. Ultimately, the solution described in the Statement of Work was never delivered end to end. Third, after months of troubleshooting, Appluent requested additional billable hours to continue investigating the issue. We declined because the agreed-upon solution had not yet been delivered. When we began working directly with Formstack, it became apparent that the troubleshooting approach taken for months had been incorrect. That naturally raises the question of why this was not identified earlier despite Appluent working closely with Formstack. Finally, while you state that the Salesforce components were delivered, our project objective was never simply to build Salesforce components. The deliverable we contracted for was a complete, functioning end-to-end document generation solution. From our perspective, that objective was not achieved. Our review reflects the outcome of the project, not the effort expended. Prospective customers should understand that despite months of work, the promised end-to-end solution was never successfully delivered.

Thank you for sharing your perspective. For prospective customers, we’d like to clarify several important facts. This was not a Salesforce Field Service implementation. Appluent was engaged to design and build a custom Salesforce, Azure, and Intellistack/Formstack solution for an unusually complex document-generation use case involving exceptionally large datasets. The underlying product limitation was identified and discussed before the project began. American Equipment knowingly approved a complex solution to a known product limitation—and later publicly characterized that limitation as Appluent “dropping the ball.” That characterization is not accurate. Appluent delivered the contracted Salesforce solution. The preprocessing framework works. The required Table of Contents was successfully implemented. The remaining issue occurs when the third-party document generation platform times out while processing exceptionally large datasets. Although our Statement of Work clearly assigned responsibility for third-party software to the client, we did not walk away. We continued working alongside American Equipment and Intellistack to evaluate workarounds, support testing, and assist with product-level troubleshooting well beyond our contractual responsibilities. Intellistack has publicly acknowledged that Appluent developed a strong solution for one of the most complex document automation use cases they have encountered and confirmed that product-level troubleshooting remains ongoing. We stand behind our work, our professionalism, and our commitment to our clients—even when the root cause lies outside the software we were engaged to deliver.

Zak from Intellistack/Formstack. here. I want to clarify that the Appluent team developed a strong solution for a very complex document automation challenge, in fact the most complex use case we've seen driven by a high volume of images and the upper bounds of file sizes supported by documents. The Appluent team delivered strong technical solutions throughout the engagement; underlying troubleshooting at a product level continues to this day to ensure we have solved for this challenging use case.

Tricky project. Team members left from both sides before project was completed.

We partnered with Appluent Business Solutions to implement Accounting Seed within our existing Salesforce environment as we transitioned our accounting software from QuickBooks Desktop to Accounting Seed. Our goal was to streamline financial processes and ensure our data flowed cleanly during the migration. Jaime from Appluent quickly became an extension of our team—she took the time to understand our business and tailored the implementation to our needs. Appluent brought deep Accounting Seed expertise and a clear project structure that kept everything on track. Their weekly project summaries and Jaime’s follow-up emails outlining completed tasks, open items, and next steps were especially valuable. A helpful tip: spend some time upfront researching what an Accounting Seed implementation involves so you’re prepared for the deliverables and can make the most of your working sessions with Appluent. Overall, the partnership made our transition from QuickBooks to Accounting Seed smooth and well-organized, and we’re excited to start using the new software, create new processes, and see how it helps us continue improving our operations.

Thank you for the valuable feedback, we love to hear from our customers and partners. We truly appreciate you taking the time to share your positive experience!

Appluent has a good understanding of both Conga as well as the needs of companies in a CLM Solution. They were proactive in offering suggestions of enhancements or things that could be done on months we did not have any projects or issues for them to address.

I have worked with Appluent, and Jaime specifically, for over two years now. I don't know which of the projects this survey is about but I can say that all of my projects are 5 Star with Appluent. Jaime is always available, extremely supportive, and has outstanding recommendation/suggestions for streamlining our processes. I honestly do not know what I'd do without her!

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